Accounting Advisor

Company: KMK Ventures

Experience: 1+ Years
Location: Noida (Work From Office)
Shift: US Shift / Night Shift
Employment Type: Full-Time

Key Responsibilities

• Provide Tier 1 accounting and product support to CPA firms using QuickBooks Online (QBO) through a Voice process.
• Handle inbound customer calls in a fast-paced call center environment, spending approximately 7-7.5 Hours assisting customers with accounting and QBO-related issues.
• Resolve customer queries related to bookkeeping, accounting workflows, and QuickBooks Online product functionality.
• Troubleshoot accounting and product-related issues, ensuring accurate and timely resolutions.
• Guide customers on QBO features, navigation, and best practices to improve their overall experience.
• Analyze accounting data to identify discrepancies and provide appropriate solutions.
• Deliver an exceptional customer experience through professional, empathetic, and effective communication.
• Document customer interactions accurately and escalate complex accounting or technical issues to the appropriate teams when required.
• Meet quality, productivity, and customer satisfaction standards while ensuring timely issue resolution.

Eligibility Criteria

• Minimum 1 year of accounting experience (US, Canada, Australia, India, Gulf, or any other country's accounting).
• Excellent verbal and written English communication skills.
• Prior experience in a Voice Process, Customer Support, or Technical Support environment is highly preferred.
• Strong understanding of accounting principles and bookkeeping.
• Experience with QuickBooks Online (QBO) is preferred.
• Excellent analytical, troubleshooting, and problem-solving skills.
• Comfortable working in permanent night shifts.