Accountant

We are seeking a skilled and experienced Accountant (Financial Systems User Support) with strong experience in accounting processes and financial systems to join our team.

This accounting user support position provides Bi-Sphere support for payables processes across both legacy and SAP systems, as well as receivables processes within SAP. In addition, the individual in this role will learn to support other legacy processes within the financial systems environment, expanding overall knowledge and support capabilities across the organization.

What you will do:

• Strong understanding of accounting principles, financial reporting, general ledger, reconciliations, accounts payable, inventory, fixed assets, and month-end close processes.
• Hands-on experience using or supporting ERP financial systems and legacy financial systems applications within the Bi-Sphere support model, help users across the enterprise understand and complete key financial system processes.
• Ability to analyze user-reported issues, reproduce errors, identify root causes, and coordinate functional or technical resolution.
• Assist with month-end close and other time-sensitive financial processes by providing responsive support and escalating issues when needed.
• Knowledge of finance master data, chart of accounts, cost centers, profit centers, business units, approval workflows, and system interfaces.
• Experience with incident and service request management, ticket prioritization, escalation, documentation, and service-level expectations.
• Strong data analysis skills, including proficiency in Microsoft Excel and the ability to validate financial data across systems and reports.
• Understanding of internal controls, audit requirements, segregation of duties, data security, and compliance within financial systems.
• Ability to support user acceptance testing, system enhancements, process changes, upgrades, and post-implementation stabilization.
• Clear written and verbal communication skills, with the ability to explain system and accounting concepts to users with different levels of technical knowledge.
• Ability to create and maintain process documentation, knowledge articles, training materials, and user guides while sharing knowledge with backup support resources.
• Ability to leverage AI for system enhancements or transformations.
• Project work and other work efforts as needed to support the customers.

Others:

• Strong communication and interpersonal skills.
• Ability to manage tasks independently without much intervention.
• Work closely with cross-functional teams, especially the IT support team.
• Partnering with multiple global stakeholders on day-to-day operations.
• Driving continuous improvement via simplification, standardization, and automation.

What you will have:

• Proven experience in accounting processes and financial systems knowledge.
• Strong analytical and problem-solving skills to interpret complex financial data, trends, and patterns.
• Excellent customer service skills working in a global environment with multiple stakeholders to drive outcomes.
• Self-starter, works well independently and in a team, with excellent communication skills.
• Experience in process transitions and transformations in a virtual environment.
• CA, CPA, CMA, or MBA Finance with 4-7 years of progressive experience.

Skill Descriptors:

Accuracy and Attention to Detail:

Understanding the necessity and value of accuracy; ability to complete tasks with high levels of precision.

Level Working Knowledge:

• Accurately gauges the impact and cost of errors, omissions, and oversights.
• Utilizes specific approaches and tools for checking and cross-checking outputs.
• Processes limited amounts of detailed information with good accuracy.
• Learns from mistakes and applies lessons learned.
• Develops and uses checklists to ensure that information goes out error-free.

Analytical Thinking:

Knowledge of techniques and tools that promote effective analysis; ability to determine the root cause of organizational problems and create alternative solutions that resolve these problems.

Level Working Knowledge:

• Approaches a situation or problem by defining the problem or issue and determining its significance.
• Makes a systematic comparison of two or more alternative solutions.
• Uses flow charts, Pareto charts, fish diagrams, etc. to disclose meaningful data patterns.
• Identifies the major forces, events, and people impacting and impacted by the situation at hand.
• Uses logic and intuition to make inferences about the meaning of the data and arrive at conclusions.

Effective Communications:

Understanding of effective communication concepts, tools, and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.

Level Working Knowledge:

• Delivers helpful feedback that focuses on behaviors without offending the recipient.
• Listens to feedback without defensiveness and uses it for own communication effectiveness.
• Makes oral presentations and writes reports needed for own work.
• Avoids technical jargon when inappropriate.
• Looks for and considers non-verbal cues from individuals and groups.

Relationship Building:

Knowledge of the importance of creating positive relationships within the team and ability to develop trusting relationships by valuing others' concerns and contributions.

Level Working Knowledge:

• Responds sensitively to others' concerns.
• Develops trust and credibility by acting in a consistent, genuine manner.
• Demonstrates a personal commitment to contributing to others' well-being.
• Maintains appropriate distance as warranted by culture and level.
• Secures followers when leading initiatives.

Business Acumen:

Knowledge of business concepts, tools, and processes that are needed for making sound decisions in the context of the company's business; ability to apply this knowledge appropriately to diverse situations.

Level Working Knowledge:

• Comments on the organization's business model and financial goals.
• Communicates key considerations for business decision-making process.
• Cites examples of types of information needed to make sound business decisions.
• Participates in business task to get things done in own unit or area.
• Caters to key stakeholders and their priorities.

Data Gathering & Analysis:

Knowledge of data gathering and analysis tools, techniques, and processes; ability to collect and synthesize data from a variety of stakeholders and sources in an objective manner to reach a conclusion, goal, or judgment.

Level Working Knowledge:

• Participates in gathering and analyzing an organization's data based on requirements.
• Follows proper data gathering and analysis processes and policies.
• Utilizes basic data collection and evaluation tools and techniques.
• Reports problems that arise in the data collection process.
• Documents data from various sources and in various formats.

Financial Analysis:

Knowledge of tools and approaches of financial analysis; ability to read, interpret, and draw accurate conclusions from financial and numerical material.

Level Working Knowledge:

• Applies principles used to evaluate the economics of investment decisions.
• Interprets major types of financial statements issued by the organization.
• Utilizes basic qualitative and quantitative tools and techniques with proficiency.
• Works with a specific financial analysis tool set.
• Implements valid financial analysis aligned with key criteria.

Financial Reporting:

Knowledge of processes, methods, and tools of financial reporting; ability to create and maintain accurate and thorough financial reports.

Level Working Knowledge:

• Follows organizational practices and guidelines for product profitability reporting.
• Analyzes errors or inaccuracies in financial reports.
• Uses basic tools to create simple financial reports.
• Monitors compliance with organizational standards for financial report writing.
• Implements organizational methods and procedures for financial report writing.