Account Support Officer

The role is responsible for managing B2O customer relationships across businesses, schools, universities and government organisations in India, working closely with Sales and Delivery teams to ensure a positive customer experience and successful achievement of their goals.

Role Accountabilities:

The role is responsible for supporting B2O client onboarding, product and service delivery, and ongoing customer relationship management. This includes coordinating with Sales, Delivery and Operations teams to resolve customer enquiries, monitor service quality, manage CRM records, reporting and performance data, identify business development opportunities, support account management plans, and oversee invoicing, payments and contractual documentation to ensure effective service delivery and customer satisfaction.

Role specific skills, knowledge and experience:

The ideal candidate should have at least 2 years of experience in sales, account management or customer management, with strong relationship management skills. Experience in B2O sales, particularly within the education and government sectors, knowledge of English Language Teaching and/or Assessment, and familiarity with Salesforce or similar CRM systems would be an added advantage.

Further Information:

Language: Strong English proficiency is crucial for this role, requiring fluency in both written and spoken communication to effectively navigate British Council systems and international operations.

Education: The candidate should hold a university degree or equivalent qualification in any field.

Work Schedule: The role is based on-site, with a standard working week from Monday to Friday.

Travel Requirements: The role requires extensive travel within India, including Tamil Nadu and Noida, as and when required.

Locally recruited: Applications are welcomed from candidates currently in this location with a natural right to work. Relocation support is not provided.

Overseas Citizen of India (OCI) card holders will need have, or be able to obtain, a valid special work permit issued from Government of India (GOI) to work in the British High Commission (BHC). BHC will not be able to sponsor work visas or obtain/assist with the special work permit from GOI. Offers of employment made to OCI card holders will be conditional upon candidates obtaining a special work permit.