Account Support Executive

Role & responsibilities

The candidate will work closely with our customers to understand their requirements, provide application support and assist them in using the Accounts modules of the ERP sofware.

The role will involve:

• Providing customer support through phone, WhatsApp, email and online meetings
• Supporting customers in using accounting-related features of the ERP
• Understanding customer queries related to:
• Sales & Purchase
• Receivables & Payables
• Invoices
• Payments & Receipts
• Ledger
• Trial Balance
• Profit & Loss
• Balance Sheet
• Credit/Debit Notes
• GST-related accounting concepts
• Helping customers understand and correctly use the ERP application
• Coordinating with the technical/development team when an issue requires software changes
• Following up with customers until issues are resolved
• Conducting online demonstrations/training for customers
• Assisting in customer onboarding and implementation
• Documenting customer issues and maintaining proper follow-up
• Understanding logistics/freight-forwarding business processes and mapping them to the ERP
• Supporting customers primarily in Hindi and/or Bengali

Preferred candidate profile

Must Have:

• B.Com / M.Com graduate
• Good understanding of basic accounting concepts
• Good communication skills
• Fluent Hindi communication is mandatory
• Bengali-speaking candidates will be preferred
• Comfortable speaking with customers over phone and WhatsApp
• Basic computer knowledge
• Willingness to learn ERP software and logistics processes
• Good problem-solving and follow-up skills

Good to Have:

• Experience in Tally / accounting software / ERP
• Experience in customer support or implementation
• Knowledge of GST and Indian accounting practices
• Experience in logistics, freight forwarding or shipping industry
• Experience working with Hindi/Bengali-speaking customers