Account Social Media Manager

Designation: Social Media Account Manager
Department: Marketing & Communication (sub-function: Digital Marketing / Social Media)
Experience: 5-9 years
Location: Noida, Sector 90
Work Mode: Work From Office, 5 days/week

About the Role

We are looking for a Social Media Account Manager to own client relationships for our US-based clients, coordinate deliverables across internal creative teams, and support content execution on Canva. This is an agency-style, client-facing role requiring direct experience handling US clients during overlapping evening hours candidates without agency background or international client exposure will not be considered.

Key Responsibilities

Client Communication & Support

• Communicate with clients based in the US during overlapping evening hours.
• Handle client queries, share updates, and ensure timely follow-ups.
• Participate in client calls and ensure smooth coordination of deliverables.
• Maintain professional client relationships and ensure satisfaction through consistent communication.
• Coordinate with clients and internal teams until 10 PM IST to ensure timely updates, approvals, and task execution.

Internal Coordination & Task Management

• Work closely with design, content, video, and performance marketing teams.
• Share briefs clearly, track task progress, and ensure timely delivery.
• Maintain workflow clarity and manage deadlines across multiple clients.
• Ensure final deliverables meet quality standards before going live.

Creative Execution & Content Support

• Create and edit social media creatives using Canva, including basic video editing for reels and short-form content.
• Support content planning, scheduling, and publishing across platforms.
• Review captions, creatives, and content drafts to ensure alignment with brand guidelines.

Requirements Must Have

• 5-9 years of experience in Social Media Management / Digital Marketing / Account Handling, from an agency background (in-house/brand-side-only candidates will not be shortlisted).
• Direct experience handling US-based (or other international) clients,
• Based in or willing to relocate to Noida, and able to commit to 5-day work-from-office at Sector 90.
• Strong written and verbal communication skills.
• Working proficiency in Canva, including basic reel/video editing.
• Ability to manage multiple clients, deadlines, and internal stakeholders simultaneously.

Good to Have

• Prior experience managing Dental, Hospital, or Healthcare chain clients a strong edge for this role.
• Exposure to the D2C industry.

Please Note: Applications without agency experience or without direct prior exposure to US/international client handling will not be shortlisted.