Account Service Operations Sr Associate
NTT DATA BUSINESS SOLUTIONS · Noida · onsite · Posted 58d ago
Undisclosed1–3 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Job Summary
We are currently seeking a Account Service Operations Sr Associate to join our team in Noida, Uttar Pradesh.
Responsibilities - Oversee, facilitates, and administers ITIL based service support on a 24x7 basis
- Management of service delivery processes which may include incident management, problem management, request management, change management, service level management and configuration management
- Compiles, analyzes and reports statistical data and trends relating to service level compliance and operational effectiveness
- Focus on Gaps and Process improvements
- Suggest and share ITIL Best practices and help implement the same
- Knowledge in Cloud computing and Cloud Infrastructure automation.
- Experience with one or more versions of ServiceNow ITSM
- Adapts communication techniques for audiences at multiple internal and external levels
- Monitor alerts and manage Critical Incidents
- 1 to 3 years of relevant experience or equivalent combination of education and work experience.
- Strong understanding of ITIL processes and principals
- Experience with handling multiple accounts
- Knowledge of ITIL Tools
- should have the basic knowledge of SQL Server.
- Should have knowledge of scripting language like Javascript / JQuery.
- Should have knowledge of Web API / Window Service / WCF.
- Good to have knowledge on Azure/AWS/VMWARE virtual machine provisioning process.
- Strong ability to create and document processes
- Should have positive attitude and problem-solving skills.
- Strong verbal and written communication skills
- Competencies in conflict resolution, customer service, facilitation, executive presentation
Sourced from naukri
Skills
Customer ServiceAutomationitsmIncident Managementitil processesCloud Computingconfiguration managementamazon web servicesChange ManagementClient SuccessBankingCloud InfrastructureJavascriptcloudCommunication SkillscomplianceMicrosoft AzureArtificial Intelligence
About NTT DATA Business Solutions
NTT DATA BUSINESS SOLUTIONS
IT Services & Consulting
4k+
employees
1989
37 years old
Hyderabad / Secunderabad, Telangana
India
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NTT DATA Business Solutions helps clients innovate and transform through expert SAP solutions, advisory, implementation, and managed services.
Industries
IT Services & Consulting
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