Account Service Delivery Manager

Job Description: Senior Technical Delivery Manager (15+ Years)

Role Overview

We are looking for an experienced Technical Delivery Manager with strong endtoend project lifecycle ownership, handson engineering background, and a modern AIdriven mindset. The role requires close technical delivery management, customer engagement, cost ownership, and team leadership in a service delivery environment.

Experience

• Overall Experience: 15+ years
• Proven experience managing endtoend project lifecycle from presales, solutioning, delivery, operations, to closure
• Strong background in servicebased IT organizations (preferred over pure product companies)

Key Responsibilities

Technical & Delivery Leadership

• Lead endtoend technical delivery across multiple projects/accounts
• Maintain handson technical understanding; candidates with only testing backgrounds are not suitable
• Drive product development and/or data engineering initiatives
• Ensure highquality, predictable, and ontime delivery through structured processes

Solution & Innovation

• Apply AI mindset, design thinking, and solutionoriented approaches
• Challenge legacy thinking and bring modern engineering practices to delivery
• Partner with architects and engineering teams on solution design and technical decisions

Customer & Stakeholder Management

• Act as the primary customer interface for delivery
• Demonstrate strong customer focus, managing expectations and escalations
• Communicate clearly, confidently, and assertively with senior stakeholders

Operations & Financial Ownership

• Own delivery operations, cost management, and P&L for assigned engagements
• Manage staffing, utilization, margins, and delivery efficiency
• Operations is embedded within the role, not a separate function

People & Process

• Lead, mentor, and grow highperforming engineering teams
• Drive process discipline, governance, and delivery metrics
• Be detailoriented with close tracking of risks, dependencies, and milestones

Required Skills & Competencies

• Strong handson development background (Java, .NET, Python, data platforms, cloud, etc.)
• Experience in product engineering and/or data engineering
• Deep understanding of SDLC, Agile, DevOps, and modern delivery models
• Strong analytical, problemsolving, and decisionmaking skills
• Excellent verbal and written communication skills

Domain Experience (Preferred)

• Healthcare & Life Sciences
• Healthcare Payer / Insurance domain