Account Renewal Specialist

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Account Renewal Specialist based in United States.

This role offers the opportunity to support customer relationships within a fast-growing compliance-focused environment. The Account Renewal Specialist will play a key part in maintaining client satisfaction, strengthening retention, and ensuring customers continue receiving the services they need. You will manage renewal conversations, understand customer needs, and provide solutions that create long-term value. The position combines customer service, sales, and account management responsibilities in a remote setting. The ideal candidate is proactive, detail-oriented, and comfortable managing high-volume client interactions. You will collaborate with internal teams while contributing directly to revenue growth and customer success. This is an excellent opportunity for someone who enjoys helping customers, achieving goals, and building meaningful professional relationships.

Accountabilities:: The Account Renewal Specialist is responsible for managing customer renewal activities, supporting retention efforts, and delivering a positive client experience through effective communication and problem-solving. This role requires strong organization, sales ability, and customer-focused decision-making.

Manage a high volume of inbound and outbound renewal calls while maintaining professionalism, accuracy, and efficiency.

Engage with existing customers to understand their needs, address concerns, and provide appropriate renewal solutions.

Follow established communication processes while applying sound judgment and adapting conversations based on customer situations.

Identify opportunities to improve customer satisfaction, retention, and overall account value.

Meet or exceed individual and team renewal goals, sales targets, and performance metrics.

Document customer interactions accurately and maintain organized account information.

Research customer questions, clarify information, and provide timely resolutions.

Deliver a consistent and positive customer experience in every interaction.

Collaborate with internal teams to support customer needs and improve renewal processes.

Requirements:

The ideal candidate has strong communication skills, customer service experience, and the ability to perform effectively in a fast-paced remote environment. A successful candidate will be motivated by goals, comfortable with technology, and committed to delivering excellent client support.

Bilingual proficiency in Spanish and English.

Availability to work Monday through Friday, 10:00 AM to 6:30 PM EST.

Strong customer service, sales, and interpersonal communication skills.

Ability to actively listen, identify customer needs, and provide effective solutions.

Minimum typing speed of 35 words per minute while handling phone conversations.

Strong computer skills with the ability to quickly learn new software platforms and systems.

Ability to manage time effectively, prioritize tasks, and work independently.

Positive and professional attitude in a high-volume customer environment.

Strong attention to detail and ability to follow established processes.

Previous call center or customer support experience preferred.

Benefits:

Base compensation of $18 per hour plus performance-based bonus opportunities.

Remote work flexibility within eligible U.S. locations.

Comprehensive benefits package including medical, dental, vision, and mental health support.

401(k) retirement plan with company matching contributions.

Paid time off and employee wellness support.

Opportunity to work with recognized brands across multiple industries.

Collaborative remote team environment with opportunities for professional growth.

Exposure to cross-functional teams and business initiatives.

Opportunity to contribute to a mission-driven organization focused on improving global compliance and safety standards.

How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best!  Why Apply Through Jobgether?    Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.     #LI-CL1