Account Receivable Caller - Hospital Billing

Accounts Receivable Analyst

Perform pre-call analysis and check the status by calling the payer or using IVR or web portal services.
Maintain adequate documentation on the client software to send the necessary documentation to insurance companies and maintain a clear audit trail for future reference.
Record after-call actions and perform post-call analysis for the claim follow-up.
Provide accurate information to the insurance company, research available documentation including authorization, physician notes, medical documentation on PM system, interpret explanation of benefits received, etc. prior to making the call.
Perform analysis of accounts receivable data and understand the reasons for underpayment, days in A/R, top denial reasons, use appropriate codes to be used in documentation of the reasons for denials/underpayments.
Comply with all reimbursement and billing procedures for regulatory, third party, and insurance compliance norms.
Responsible for meeting daily/weekly productivity and quality reasonable work expectations.
Responsibilities
Claim processing and submission.
Submit the claim to insurance companies to receive payment for services rendered by a healthcare provider.
Taking denial status from various insurance carriers
Checking eligibility and verification of policy
Analysis of the data
Converting denials into payments
Follow Health Insurance Portability and Accountability Act (HIPAA)
Account follow up on fresh claims, denials, and appeals.
Checking the claim status as per their suspension and denials
Achieving weekly/monthly production and audit target
Qualifications/Requirements
High School (HSC) or graduate or equivalent with strong analytical skills.
1-3 Years of experience in accounts receivable follow-up/denial management for US healthcare.
Good written and verbal communication skills.
Knowledge of medical terminology, ICD10, CPT, and HCPC coding.
Basic working knowledge of computers.
Willingness to work continuously in night shifts.
Preferred
Familiar with healthcare patient billing systems (Practice management) like NextGen, eCW, Carecloud, Docutap.
Familiar with clearinghouse like Waystar, Realmed Availity, change healthcare, via track.
Proficiency with MS Excel, MS Word, google spreadsheet, etc.
Other Skills and Abilities
Ability to work independently with minimal supervision.
Good analytical skills, assertive in resolving unpaid claims.
Ability to multi-task and accurately process high volumes of work.
Strong organizational and time management skills

Individual Contributor