Account Partner - GCC Sales - IT

About the job:

Need 12+ years of total experience.

Key Responsibilities:

- Own a portfolio of GCC Accounts in an assigned sector (BFSI / Consumer / Health / EMR / Tech & Comms) that already run a GCC in India.

- Farm and grow these accounts - identify scope expansion, capability uplift, transformation and managed-services opportunities within the client's GCC.

- Work closely with Global Account Executives and SMU teams to co-shape and position GCC opportunities.

- Build relationships with client GCC heads and functional leaders.

- Co-create solutions with the GCC Solutions & Offerings team and the GBLs; manage pursuits to close.

- Maintain account plans, pipeline and forecast for the assigned portfolio.

How we measure this role - KPIs:

- Brownfield revenue growth & OB from assigned accounts vs. target.

- Account penetration / share-of-wallet growth.

- Expansion opportunities shaped and won.

- Pipeline coverage for the portfolio.

- Joint-pursuit win rate with Global AEs.

- CSAT and NPS.

Experience Required:

- 12 - 18 years in account management / farming in IT/BPM services, with sector domain knowledge and experience operating in a matrixed account model.

Core Competencies:

- Account farming.

- Sector domain expertise.

- Cross-team collaboration.

- Relationship management.

- Opportunity shaping.

- Commercial acumen.