Account Manager

Job Description: Account Manager Recruitment / Staffing

Experience: 10+ Years
Location: Chennai
Employment Type: Full-Time
Industry: Recruitment, IT Staffing & Workforce Solutions

Job Summary

We are looking for an experienced and results-driven Account Manager Recruitment to manage client relationships, drive business growth, and expand staffing opportunities. The ideal candidate should have strong experience in IT recruitment, client account management, business development, and staffing solutions.

The candidate will be responsible for managing existing client accounts, identifying new business opportunities within assigned accounts, understanding client hiring requirements, coordinating with recruitment teams, and ensuring client satisfaction while achieving revenue and business growth targets.

Key Responsibilities

1. Client Relationship Management

• Build and maintain strong relationships with existing clients, including HR Heads, Talent Acquisition Leaders, Hiring Managers, and Procurement teams.
• Act as the primary point of contact for client requirements, escalations, and service-related discussions.
• Conduct regular client meetings to understand hiring needs, business priorities, and workforce plans.
• Ensure high levels of client satisfaction and long-term business partnerships.

2. Account Management & Business Growth

• Manage and grow existing client accounts by identifying additional staffing and recruitment opportunities.
• Drive revenue growth through increased hiring volumes, new requirements, and expansion into additional business units.
• Develop account management strategies to improve client retention and profitability.
• Identify opportunities for cross-selling and upselling recruitment and workforce solutions.
• Achieve assigned revenue, billing, and account growth targets.

3. Recruitment & Staffing Operations

• Understand client hiring requirements across IT and non-IT roles, based on the company's service portfolio.
• Coordinate with internal recruitment teams to ensure timely sourcing, screening, and submission of qualified candidates.
• Monitor recruitment performance, interview scheduling, offer releases, joining ratios, and time-to-fill metrics.
• Ensure timely fulfillment of client requirements while maintaining candidate quality.
• Track recruitment SLAs, turnaround times, and delivery performance.

4. Contract Staffing & Permanent Hiring

• Manage client requirements for contract staffing, permanent staffing, and other recruitment solutions.
• Coordinate with internal teams on onboarding, documentation, deployment, and joining formalities.
• Work with relevant teams to address timesheet approvals, billing coordination, and staffing-related issues.
• Support commercial discussions, rate negotiations, and contract renewals.

5. Business Development & Account Expansion

• Identify new hiring opportunities within existing client organizations.
• Develop relationships with new stakeholders and business units to expand account penetration.
• Participate in client presentations, business reviews, and staffing solution discussions.
• Support new client acquisition and vendor registration when required.
• Research market trends and competitor activities to identify potential growth opportunities.

6. Reporting & Performance Management

• Prepare regular reports on account revenue, billing, open requirements, closures, and recruitment performance.
• Monitor key performance indicators, including client retention, revenue growth, submission-to-interview ratio, and joining ratio.
• Conduct periodic business reviews with clients and internal management.
• Identify operational challenges and implement corrective actions to improve delivery efficiency.

Required Qualifications & Skills

• Bachelor's degree in Business Administration, Human Resources, or a related field.
• Minimum 10+ years of experience in recruitment, staffing, account management, or client relationship management.
• Strong experience in IT staffing, contract staffing, permanent recruitment, or workforce solutions.
• Proven track record of managing client accounts and growing staffing business revenue.
• Excellent communication, negotiation, presentation, and stakeholder management skills.
• Ability to coordinate with recruitment, sales, operations, and finance teams.
• Strong understanding of recruitment delivery processes, staffing SLAs, commercial terms, and client expectations.
• Ability to manage multiple client accounts and meet business targets.

Preferred Experience

• Experience working with IT staffing companies, recruitment agencies, or workforce solution providers.
• Existing relationships with enterprise clients, GCCs, and technology organizations.
• Experience managing large-volume hiring requirements and multiple recruitment accounts.
• Exposure to vendor management systems (VMS), managed service providers (MSP), and staffing agreements.
• Experience in client retention, account expansion, revenue forecasting, and profitability management.

Key Performance Indicators (KPIs)

• Client account retention and satisfaction.
• Revenue growth and billing targets.
• Number of new requirements generated from existing clients.
• Recruitment fulfillment rate and time-to-fill.
• Candidate joining ratio and offer-to-joining conversion.
• Compliance with client SLAs and delivery timelines.
• Growth in account profitability and business volume.

Ideal Candidate Profile

The ideal candidate will be a client-focused recruitment professional with strong account management capabilities, a solid understanding of staffing operations, and a proven ability to develop long-term client relationships. The candidate should be commercially driven, proactive in identifying business opportunities, and capable of coordinating with recruitment teams to deliver quality hiring outcomes.