Account Manager

Company Description:

Resonance Digital is one of India's most diversified creative technology companies, bringing together brand solutions, VFX, content production, real estate prop-tech, and AI to deliver integrated creative and technology solutions under one roof. We work with leading brands and organizations to create high-impact creative, digital, and technology-led experiences. Our Brand Solutions vertical partners with brands to solve communication and business challenges through integrated creative, content, digital, and technology solutions. We combine strategic thinking, creativity, and execution to deliver meaningful outcomes for our clients.

Role Overview:

The Account Manager is a full-time, on-site role based in Goregaon. The role will be responsible for managing day-to-day client relationships and driving the successful execution of brand-led projects and campaigns.

The Account Manager will act as the bridge between clients and internal teams, ensuring briefs are clearly understood, timelines and deliverables are managed, and work is delivered on time and within scope. The role will involve working closely with creative, strategy, content, production, technology, and finance teams, while also identifying opportunities to grow existing accounts and build long-term client partnerships.

Key Responsibilities:

• Manage day-to-day client relationships, communication, and account requirements for the Brand Solutions business.
• Understand client objectives and translate briefs into clear, actionable requirements for internal teams.
• Coordinate with creative, strategy, content, production, and technology teams to deliver projects and campaigns.
• Manage project timelines, deliverables, feedback, approvals, and client expectations.
• Prepare and support proposals, presentations, pitches, estimates, and campaign recommendations.
• Proactively identify opportunities for account growth, cross-selling, and new brand solutions.
• Monitor project performance, address challenges, and recommend practical solutions.
• Work closely with finance and operations teams on estimates, billing, contracts, and scope management.
• Maintain accurate account documentation, trackers, and project reports.
• Build strong, long-term client relationships and contribute to overall client satisfaction.

Requirements:

• 3–5 years of experience in account management, client servicing in advertising, creative, digital, media, or related industries.
• Strong understanding of brands, marketing, creative campaigns, and digital solutions.
• Excellent communication, presentation, and stakeholder management skills.
• Strong organizational and project management abilities, with the ability to manage multiple projects and deadlines.
• Ability to work effectively with creative, production, technology, and commercial teams.
• Commercially aware with an ability to identify opportunities for account growth.
• Proficiency in common office and collaboration tools, particularly PowerPoint and Excel/Google Sheets.
• Bachelor's degree in Business, Marketing, Communications, Media, or a related field, or equivalent practical experience.
• Ability to work on-site in Goregaon and thrive in a fast-paced, evolving environment.