GURUGRAM · FULLTIME
Account Manager
Team Pumpkin
Gurugram · onsite · Posted 11d ago
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Section · 01
About this role
Responsibilities
- Creating a positive onboarding experience for new clients.
- Manage daily activities and tasks for clients by Line Manager
- Regularly interacting with clients through telephone calls, email communications, or face-to-face meetings.
- Responding to clients requests as they arise in real time
- Maintaining an accurate record of all necessary documents pertaining to the brand.
- Coordinate with various internal teams to deliver Creative, Data Analytics, Tech and Operational Services
- Develop a relationship with clients and manage their expectations (Kudos if you can balance the two together!)
- Upsell! Always be on the lookout to identify opportunities and convert them to grow revenue
- Ensure that projects are completed on time and within budget.
- Coach and support team members to help them meet departmental goals
- Take responsibility for the quality of work, the accuracy of the brief, and the team's output
- Maintain weekly, fortnightly, and monthly reports
- Meeting clients to discuss strategy and report on progress
- Keep ahead of the industry's developments and apply best practices to areas of improvement
- Maintain an orderly workflow according to priorities
- Exhibit strong leadership skills and inspire your team members
- Stick to the client's brief and the agreed process to deliver effectively
- Utilize your team's productivity keeping the Scope Of Work and allocated budget
- Be all ears to Account Managers and mentors to get the best performance possible
- Relentlessly work on improving the internal processes while solving problems along the way
- Manage all business communications
- Become a link for the internal team and make sure the process is consistently followed until the project is completed as per the client's brief
- Develop and maintain existing client relationships.
- Excellent organizational and time management skills.
- Strong analytical and problem-solving skills.
- Effective communication skills.
- A+ presentation skills (making PPTs included)
- Natural attention to detail
- Financial management and commercial acumen
- Advanced software skills including Word
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Section · 02
Skills
Financial ManagementAdvanced software skillsCreative Data AnalyticsOperational ServicesWord
Section · Company
About Team Pumpkin
Team Pumpkin
Marketing & Advertising
175
employees
2012
14 years old
Mumbai
IN
About
We are a 100+ member Digital Agency with offices in Bangalore, Mumbai and Delhi, offering integrated services to enterprises and brands. We extend our expertise for the online medium in areas below,
1. Research: Brand Research, Social Media Listening, Design Research, Custom Research
2. Strategy: Content & Communication Strategy, Social Media Roadmap, Customer Engagement Strategy
3. Marketing: PR, Search Marketing, Social Media Marketing, Email Marketing, Content Marketing, Video Marketing, App Marketing
4. Analytics: Web Analytics, Google Tag Management, Predictive Analytics, Social Media Analytics
5. Support: Social Customer Support, Platform Chat and Email Support, Technical Support
1. Research: Brand Research, Social Media Listening, Design Research, Custom Research
2. Strategy: Content & Communication Strategy, Social Media Roadmap, Customer Engagement Strategy
3. Marketing: PR, Search Marketing, Social Media Marketing, Email Marketing, Content Marketing, Video Marketing, App Marketing
4. Analytics: Web Analytics, Google Tag Management, Predictive Analytics, Social Media Analytics
5. Support: Social Customer Support, Platform Chat and Email Support, Technical Support
Industries
Marketing & AdvertisingAdvertising / PR / Events
Employee ratings
96 reviews
3.9/ 5
Culture
3.9
Career growth
3.5
Work-life
3.8
Employees rate it well for
Senior Management18Work Culture15Career Growth15Work Environment13Learning12
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