Account Manager

Experience: Minimum 5 year of relevant B2B sales / account management experience

Key Responsibilities:

• Client Relationship & Retention: Manage existing clients, reactivate dormant accounts, and act as the single point of contact for client communication.
• Revenue Growth: Drive repeat business, upselling, and cross-selling from existing accounts; build account plans and achieve monthly and quarterly sales targets.
• Lead Generation: Prospect new enterprise clients through LinkedIn, professional networks, and cold/warm outreach campaigns.
• Solution Selling: Deliver capability presentations on certification programs, corporate training solutions, and global partnerships (e.g., GSDC), articulating value proposition and ROI.
• Events & Networking: Participate in NovelVista conferences, summits, and webinars; convert event interactions into deals.
• Strategic Relationships: Build relationships with CXOs, L&D Heads, and HR leaders, positioning NovelVista as a strategic learning partner.
• Market Intelligence: Track client needs, competitors, and emerging skills such as AI, Cybersecurity, and ISO.
• CRM Discipline: Maintain accurate pipeline, forecasts, and follow-up records in CRM.

Key Success Metrics: Account revenue growth, client reactivations, new leads generated, event/outreach conversion rate, and client retention.