Account Manager

Job responsibilities

• Own Customer Relations during the entire Life Cycle of the Client.
• Manage Customer Training, refreshers and account setup/go-live.
• Monitor Customer usage and performance.
• Proactively call customers to let the customer know that we are here to support them from a business perspective and help them get the most ROI from their Hotelogix services.
• Escalate any concerns regarding well-being of the customer to the Head of Global Support.
• Foster and create a Win-Win relationship with new and existing customers.
• Help with and coordinate with customers with respect to renewals and payments.
• Periodic account reviews with Global Support Head including service issues, revenue, profitability, run rate gaps and actionable plans.
• Maintain internally agreed SLA figures.
• Adhere to, and contribute to the development of support processes, procedures and standards.
• Manage customer training and go live process.
• Own customer relationship as a contract is signed with the customer.