Account Manager

I hope this message finds you well.

I am reaching out to share an exciting opportunity that I believe aligns with your experience and career goals. We are currently looking for a Account Manager to join our team at Advantmed India LLP.

Please find the job description below for your review. It outlines the company information, key responsibilities, qualifications and details about the role and our team.

Designation: Account Manager

Location: Gandhinagar, Gujarat

Shift : US Shift

ABOUT ADVANTMED

Advantmed is a leading provider of risk adjustment, quality improvement and value-based solutions to health plans and providers. We drive market leading performance with integrated technology, service, and program solutions that optimize the risk and quality performance of our partners. Our solutions focus on identifying, managing, and documenting risk and quality performance, and the proactive clinical engagement of high acuity populations.

Key Responsibilities:

1. Client Relationship & Account Management
   - Serve as the lead point of contact for client inquiries, needs, and escalations.
   - Build and maintain long-term, trusted relationships with clients and internal stakeholders.
   - Communicate project progress regularly with clients and leadership.
   - Act as a strategic advisor to clients.

2. Customer Success & Administrative Operations
- Provide administrative, analytical, and operational support to leadership.
- Manage workflows, timelines, deliverables, and cross-team coordination.
- Track and manage client milestones, risks, and dependencies.

3. Client Onboarding & Implementation
- Support onboarding of new clients and prepare documentation.
- Ensure smooth implementation and drive platform adoption.
- Conduct client training sessions.

4. Data Analysis & Reporting
- Analyze operational and performance data.
- Prepare dashboards, scorecards, and performance reports.
- Monitor SLA metrics and project health.

5. Issue Resolution & Escalation Management
- Troubleshoot operational or technical issues.
- Manage escalations effectively.
- Implement corrective action plans.

6. Presentation & Communication Support
- Create professional presentations and reports.
- Participate in client meetings and reviews.

7. Compliance & Industry Awareness
- Maintain awareness of HIPAA, PHI, and industry best practices.
- Support compliance-driven activities.

8. Continuous Improvement
- Identify process gaps and recommend improvements.
- Collaborate with product teams for enhancements.

Required Skills & Qualifications:

• Client Relationship Management
  Project Planning & Delivery
  Analytical Thinking & Reporting
  Communication & Presentation
  Negotiation & Influence
• Bachelors degree.
  Experience in Customer Success, Account Management, or related roles
  Strong written and verbal communication skills
  Excellent organization and multitasking abilities
  Data-driven mindset with analytical problem-solving
  Proficiency with MS Office

If this opportunity interests you, I’d would like to schedule a time to connect and discuss it further. Feel free to reply to this email with your availability or any questions you may have.

Visit www.advantmed.com to learn more about our organization.