Account Manager

• The Sales Manager -South- Plant Room Upgrade is dedicated to serve customers and act as their representative to check on work that has been delivered to ensure quality and on time completion. The Sales Engineer must ensure that customers issues are being addressed and handled promptly by respective stakeholders to resolve issues. They understand customers needs and work out solution offerings to meet those needs.
• The role is responsible for developing long-term customer relationships to achieve customer satisfaction in compliance with the company s strategy. The role requires technical knowledge, customer focus, and ability to work closely with other departments and functions to deliver value to customers.

Principal Responsibilities:

• Act as customers representative and point of contact for all matters specific to the customers plant room retrofit requirements.
• Encourage customer growth and loyalty to the company through continuous support and customer assistance.
• Manage a portfolio of Trane and Non-Trane accounts and utilizes account management process to identify Trane and Non-Trane customers and to develop specific action plans to grow identified accounts in plant room retrofit.
• Identify Trane and Non-Trane customer potential options that would be required to meet customer needs and work closely with Technical Support Team to make those options available to customers.
• Identify potential opportunities with existing service customers and update customers on retrofit offerings. Need to establish the relations within the team and customers outside.
• Resolve customer complaints by investigating problems with internal stakeholders; develops, evaluates, and discusses possible solutions internally and make recommendation to customers.
• Understand customers / Vertical Market Needs and determines pricing and selling strategies.
• Prepare and review contract terms and conditions using standard Trane templates when applicable.
• Present the proposal to the customer.
• Provide marketplace feedback, including competitive information, customer expectations, industry trends, etc
• Any other duties as deemed appropriate.

Key Competencies and Qualifications:

• Bachelors degree in engineering
• At least 10+ years direct sales experience. Knowledge in HVAC system, Chiller Plant, Airside, Energy Services and Building Services will be an added advantage.
• Ability to read, analyze, and interpret engineering documents.
• Able to solve complex problems. Integrates and interprets data from diverse sources to find solutions.
• Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
• Excellent verbal and written communication skills
• Able to work independently and collaborate with multi-functional teams.
• Organizational and time management skills
• Customer focus mindset
• Innovative mindset and willing to explore new front.
• . Candidate should be from South region and should have communication skill in regional language.

Leadership Competencies:

• Passion for leading the changes: Strong desire to challenge the status quo, develop new approaches, make continuous improvement, and inspire/encourage others to do the same to promote changes in terms of Strategy, Business Model, Organization, People, Process, Tools, etc, with the aim to stay competitive for sustainable growth.
• Open minded learning agility: Strong professional knowledge and skill sets with agility to learn things fast, deal with ambiguity, open to feedback and go beyond boundaries.
• Execution for driving results: Set strategy and build capability foundations to deliver premier performance, including organization, people, and process by working on great details and engaging our employees with the clarity of accountability and responsibility.
• Include and uplift one another: Embrace differences and value the opinions and contributions of each person and work collaboratively to magnify impact.
• Do what s right, always: Demonstrate integrity and ethical behavior and have the courage to speak up for what is right.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.