Account Manager

Job Role: Category Account Manager

Location: Gurgaon

Role Overview

We are looking for Category Account Manager to manage and grow a portfolio of sellers/vendors within the assigned category. The role will be responsible for vendor onboarding, GMV growth, assortment expansion, seller performance and product discoverability.

The ideal candidate should have strong commercial acumen, an understanding of e-commerce marketplace dynamics, and the ability to work closely with sellers to drive sustainable business growth.

Key Responsibilities / KRAs

• Vendor Onboarding: Identify, onboard and activate relevant sellers to strengthen the category.
• GMV Growth: Track daily performance metrics (GMV, impressions, conversion rate, return ratio) via analytics dashboards to surface growth opportunities and correct underperforming listings.
• Product Assortment: Expand and optimise assortment based on customer demand, trends and category gaps.
• Seller Performance: Manage seller productivity and drive improvements in sales, inventory and fulfilment metrics.
• Catalog & Discoverability: Guide sellers on listing quality, pricing accuracy and content optimization to strengthen catalog health and discoverability. Improve catalog quality, keywords, content and product discoverability.
• Pricing & Promotions: Drive competitive pricing, campaign participation and promotional initiatives. For major sales events, coordinate end-to-end readiness across promotions planning, inventory forecasting, and campaign execution for assigned accounts.
• Cross Functional collaboration : Partnered with Supply Chain, Finance, Marketing, Category, and Catalog teams to resolve operational issues and enhance the seller experience.

Candidate Profile

• 3–7 years of experience in e-commerce, marketplace, category management, key account management or seller management.
• Experience working with sellers/vendors and driving business growth is preferred.
• Strong understanding of GMV, assortment, pricing, conversion, seller performance and marketplace metrics.
• Strong analytical and problem-solving skills with the ability to work with data and dashboards.
• Excellent communication, negotiation and stakeholder-management skills.
• High ownership and ability to independently drive business outcomes.