Account Manager

Company Description Freedom Software Solutions Pvt Ltd, founded in 2014, is a specialized provider of ERP solutions designed for the manufacturing industry. The company's team combines strong mechanical and manufacturing expertise to build products that address real-world operational challenges. In addition to ERP, Freedom Software Solutions offers a comprehensive payroll software tailored to complex manufacturing workflows and shift patterns. The organization also delivers payroll outsourcing services, enabling clients to reduce administrative workload and focus on core business activities. The company is committed to innovation and partnering with manufacturing organizations to improve efficiency and elevate industry standards.
Role Description This is a full-time, on-site Account Manager role based in Chennai. The Account Manager will manage a portfolio of manufacturing and payroll clients, serving as the primary point of contact for ongoing support and relationship development. Responsibilities include understanding client business processes, coordinating solution implementation, monitoring account performance, and ensuring high levels of satisfaction. The role involves regular communication with clients to identify opportunities for product enhancement, upselling, and cross-selling ERP and payroll solutions. The Account Manager will collaborate closely with sales, product, and support teams, prepare account reviews and reports, and help resolve issues promptly to maintain long-term partnerships.
Qualifications

• Client relationship and account management skills, including stakeholder communication, expectation management, and conflict resolution.
• Business analysis and process understanding, particularly in manufacturing operations, ERP workflows, and payroll management.
• Organizational and coordination skills to handle multiple accounts, prioritize tasks, and follow through on client commitments.
• Sales and commercial acumen, with the ability to identify growth opportunities, present solutions, and support contract renewals.
• Strong written and verbal communication skills, with the ability to explain technical concepts in clear, client-friendly language.
• Proficiency in using CRM or account management tools and standard office productivity software.
• Bachelor's degree in Business, Engineering, Commerce, or a related field; experience in manufacturing, ERP, or payroll solutions is an advantage.
• Ability to work on-site in Chennai, collaborate with cross-functional teams, and occasionally travel to client locations as needed.