Account Manager

Company Description Go2Market India Pvt. Ltd. is a VNO-licensed CPaaS and cloud telephony service provider and one of the fastest-growing CPaaS companies in India. Founded in 2015 by experienced telecom professionals, the company now has a team of over 70 specialists delivering secure, scalable, and customizable communication solutions to businesses of all sizes. Go2Market offers an AI-powered cloud telephony and CPaaS platform that supports cloud call centers, hosted IVR, voice broadcasting, toll-free numbers, WhatsApp Business API, and more. Its solutions are widely used across sectors such as BFSI, e-commerce, real estate, healthcare, ed-tech, political campaigns, retail, and logistics. The platform is built to comply with India's regulatory environment and is backed by dedicated customer support focused on intelligent, AI-driven conversations.
Role Description This is a full-time, on-site Account Manager role based in Rohini. The Account Manager will manage a portfolio of business clients, serving as the primary point of contact for onboarding, service delivery, and ongoing relationship management. Responsibilities include understanding client communication needs, proposing suitable Go2Market products, coordinating with internal technical and support teams, and ensuring timely resolution of client issues. The role involves monitoring account performance and usage, preparing reports, identifying upsell and cross-sell opportunities, and supporting contract renewals. The Account Manager will also gather client feedback, contribute to service improvements, and maintain accurate records in CRM tools while meeting defined customer satisfaction and retention targets.
Qualifications

• Client relationship and account management skills, including stakeholder communication, expectation setting, and conflict resolution.
• Sales and business development capabilities, such as opportunity identification, upselling, cross-selling, and basic negotiation.
• Operational and coordination skills to work effectively with support, technical, and implementation teams and manage multiple accounts simultaneously.
• Analytical and reporting skills to interpret usage data, prepare performance reports, and provide actionable insights to clients and internal teams.
• Understanding of CPaaS, cloud telephony, or SaaS products; familiarity with telecom or related industries is an advantage.
• Proficiency with CRM tools, MS Office (Excel, PowerPoint, Word), and basic documentation and presentation skills.
• Strong written and verbal communication skills in English; additional local language proficiency is beneficial.
• Ability to work on-site in Rohini, manage time effectively, and stay organized in a fast-paced environment.
• Bachelor's degree in Business, Marketing, Communications, or a related field; relevant experience in account management or customer success is preferred.