Account Manager

This role is focused on managing and growing strategic US customer accounts. You'll work closely with existing customers to drive adoption, expand relationships, identify growth opportunities, and ensure long-term customer success. If you enjoy building trusted client relationships and contributing to revenue growth, this is an exciting opportunity to work with a high-growth AI company.

Responsibilities:

• Manage and grow a portfolio of US-based enterprise customer accounts.
• Build strong relationships with key stakeholders and executive decision-makers.
• Drive customer engagement, product adoption, renewals, and account expansion.
• Identify upsell and cross-sell opportunities to maximise account value.
• Act as the primary point of contact for customer needs and strategic discussions.
• Collaborate closely with Customer Success, Product, and Solutions Engineering teams to ensure customer satisfaction.
• Maintain accurate account plans, forecasts, and revenue projections.

Requirements:

• 4-6 years of experience in Account Management, Customer Success, or Enterprise Sales within a B2B SaaS company.
• Proven experience managing and growing US enterprise accounts.
• Strong relationship management and stakeholder engagement skills.
• Experience handling account renewals, expansion, and revenue growth.
• Ability to engage with senior business leaders and executive stakeholders.
• Excellent communication and presentation skills.
• Comfortable working during EST hours in a fast-paced startup environment.
• Experience working with AI, SaaS, FinTech, or Enterprise Software companies is a strong plus.