Account Manager

We are looking for a high-energy, detail-oriented Account Manager to serve as the primary point

of contact for our key clients. You will be responsible for nurturing long-term relationships,

ensuring the seamless delivery of technical projects, and driving revenue growth through new

business pitches.

The ideal candidate thrives in a fast-paced environment and can translate complex client needs

into actionable briefs for our internal product and engineering teams.

Key Responsibilities

1. Client Relationship Management

• Act as the lead point of contact for all matters specific to your accounts.
• Conduct regular face-to-face or virtual check-ins to assess client satisfaction and

identify evolving business needs.

• Build trust-based relationships with stakeholders to ensure high retention rates &

generate business.

2. Project Stewardship & Internal Coordination

• Maintain a real-time pulse on all active "jobs" or projects, ensuring they remain on

schedule.

• Lead internal status meetings to provide updates to project managers, developers, and

designers.

• Anticipate bottlenecks and proactively resolve issues before they impact the client.

3. Strategic Communication & Clarity

• Translate vague client requests into clear, technical requirements for the internal

team.

• Bridge the gap between "client-speak" and "tech-speak" to ensure the production team

has 100% clarity on deliverables.

• Manage client expectations regarding timelines, costs, and technical constraints.

4. Financial Oversight (Billings & Collections)

• Manage the full financial lifecycle of each account, including quoting, invoicing, and

tracking payments.

• Monitor collections and follow up on overdue accounts to maintain healthy cash flow.
• Ensure all billable hours and out-of-scope requests are accurately documented and

charged.

5. Business Development & Pitching

• Identify opportunities for "upselling" or "cross-selling" additional services to existing

clients.

• Lead new business pitches, from initial research and deck creation to final

presentation and conversion.

• Stay updated on industry trends to offer innovative solutions during the sales process.

6. Quality Control & Output Management

• Act as the final "gatekeeper" of work before it reaches the client; ensure all output meets

the firms standards and the client's brief.

• Control work quality by reviewing deliverables for accuracy, functionality, and brand

alignment.

Required Skills & Qualifications

• Experience: 2-6 years in Account Management, preferably within a tech agency/

marketing agencies, etc.

• Communication: Exceptional verbal and written communication skills with the ability

to explain technical concepts simply.

• Financial Literacy: Comfortable managing budgets, understanding margins, and

handling collections.

• Sales Instinct: Growth mindset to pitch and win businesses