Account Manager

Uber ETS - Account Manager

About The Role

Uber for Business is building the future of employee transportation, helping organizations deliver safe, reliable, and seamless mobility experiences for their employees. As we continue to scale ETS, we're looking for an Account Manager to own the day-to-day management of enterprise customer accounts. You will ensure operational excellence across assigned accounts by driving service performance, coordinating cross-functional teams, managing customer reporting, and delivering an outstanding customer experience.

What The Candidate Will Do

Account Operations

• Own the day-to-day management of assigned enterprise accounts.
• Monitor account health, service levels, and operational KPIs to ensure a consistently high-quality customer experience.
• Proactively identify operational issues, drive resolution, and communicate progress to customers.
  
  

Customer Engagement

• Build strong working relationships with customer stakeholders and become their trusted operational partner.
• Conduct regular operational reviews and governance meetings.
• Prepare performance reports, dashboards, and business insights for customers.
  
  

Cross-functional Coordination

• Work closely with Central Operations, Fleet Partners, Product, Support, Finance, and other internal teams to deliver customer commitments.
• Coordinate launches, service enhancements, and operational improvements.
• Track action items and ensure timely execution across stakeholders.
  
  

Continuous Improvement

• Analyze operational data to identify trends and recommend improvements.
• Drive initiatives to improve customer experience, operational efficiency, and SLA performance.
• Capture customer feedback and partner with Product teams to influence future enhancements.
  
  

What the Candidate Will Need

• 2-4 years of experience in account management, operations, program management, consulting, or mobility/logistics.
• Strong analytical skills with proficiency in Excel/Google Sheets.
• Working knowledge of SQL is preferred.
• Excellent project management and stakeholder management skills.
• Strong written and verbal communication.
• Ability to manage multiple priorities in a fast-paced environment.
  
  

Preferred Qualifications

• Experience managing enterprise/B2B customers.
• Experience in mobility, transportation, logistics, or operations.
• Experience preparing executive reports and customer governance reviews.
• Experience working across multiple cross-functional teams.
  
  

Ready to Ride

This isn't the kind of place where you follow a playbook - it's where you help write one. If you're driven by impact, energized by challenge, and ready to shape how the world moves - we'd love to hear from you.

You may be eligible for bonuses, equity, and other compensation, as well as a range of benefits. Explore our benefits.

Offices remain key to collaboration and Uber's culture. Unless approved for full remote work, employees must spend at least 50% of their time in-office. Some roles, like those at greenlight hubs, require full-time in-office presence. Ask your Recruiter for details about this role's requirements.

Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.