Account Manager
Voicetree Technologies private limited · Noida · onsite · Posted 51d ago
Undisclosed14–19 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Job_Description":"
Role Overview
We are hiring an Account Manager (SMB) to manage and grow a portfolio of existing customers at MyOperator. This is a revenue-owning role , responsible for renewals, upsells, and cross-sells , while ensuring high customer satisfaction and low churn.
You will act as a trusted advisor to SMB clients , helping them maximize value from MyOperator communication platform (WhatsApp API, IVR, AI bots).
About MyOperator:
MyOperator is a Business AI Operator redefining customer communication through a unified platform that integrates WhatsApp, calls, and AI-powered chat and voice bots for seamless communication automation. Supporting a messaging-first and always-on world, MyOperator offers solutions like verified WhatsApp Business API, call management, campaign management, and GenAI-powered chatbots and voicebots. Trusted by over 12,000 businesses, including Amazon, Apollo Hospitals, and Razorpay, MyOperator has been providing innovative solutions for over 14 years. Renowned for its ease of use and customer experience excellence, the platform is highly rated across various review platforms.
Key Responsibilities
- Own a portfolio of 50150 SMB accounts with complete revenue responsibility
- Drive monthly/quarterly renewals and ensure high retention rates
- Identify expansion opportunities through upselling and cross-selling (WhatsApp, IVR, AI solutions)
- Achieve revenue targets from existing accounts (\u20b92L\u20b95L/month depending on portfolio)
- Proactively identify churn risks and implement retention strategies
- Maintain strong relationships with business owners and decision-makers
- Ensure high CRM hygiene (Zoho/HubSpot/Salesforce) and accurate forecasting
- Monitor and improve customer health metrics (CSAT, usage, engagement)
- Coordinate with support/product teams for issue resolution and account growth
Target Customers
- SMB clients across Real Estate, Education, Healthcare, E-commerce, and Services
- Primarily India-based customers
Must-Have Requirements
- 13 years of experience in Account Management / Customer Success / B2B Sales
- Experience in renewals, upselling, or revenue ownership (not just support)
- Exposure to SaaS / tech / subscription-based products
- Strong communication skills (client-facing role)
- Experience using CRM tools (Zoho, HubSpot, Salesforce)
- Basic data handling skills ( Excel, reporting, tracking metrics )
Good to Have
- Experience in CPaaS / SaaS / Communication platforms
- Prior experience managing high-volume SMB accounts
- Exposure to customer lifecycle management (onboarding renewal)
Strictly Not a Fit
- Candidates from pure B2C / retail / showroom sales backgrounds
- Profiles limited to customer support with no revenue ownership
- Candidates without exposure to CRM tools or account tracking
","
- Candidates from pure B2C / retail / showroom sales backgrounds
- Experience in CPaaS / SaaS / Communication platforms
- 13 years of experience in Account Management / Customer Success / B2B Sales
- SMB clients across Real Estate, Education, Healthcare, E-commerce, and Services
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Skills
AutomationCustomer SupportcrmIssue ResolutionivrHealthcareCampaign Managementsalesforceaccount managementForecasting
About Voicetree Technologies
Voicetree Technologies private limited
Telecom
205
employees
2013
13 years old
New Delhi, Delhi
India
₹7L PA avg
Avg at Voicetree Technologies
About
MyOperator was launched in 2013 with a vision of empowering businesses of all sizes to handle their customers calls with ease and automation.MyOperator envisions a world where each business recognises the need to optimize their customer's on-call experience and create exponential growth curves. The product is based on the technology of cloud telephony which helps businesses and their team bring advancement and automation to their call handling process.Along with an enthusiastic approach to make business call management effective and manageable, our team also strives to find ways to bring in more advanced features which would help businesses take their customer communication one notch up.So far, we have able to win the trust of over 6000 clients and are hoping to grow exponentially in the coming time. What MyOperator offers: Advanced call management solution comprising features like:- Virtual and tollfree phone numbers- Call Recording- Professional IVR - Call tracking & reporting, and more...
Industries
Telecom
Employee ratings
10 reviews
2.5/ 5
Culture
2.9
Career growth
2.3
Work-life
2.8
Employees rate it well for
Skill Development28Company Culture27
Find them on