Account Manager

ROLES & RESPONSIBILITIES:

• Strategic Planning & Implementation: Devise and implement bespoke digital marketing strategies tailored to assigned clients.
• Client Relationship Management: Proactively nurture client relationships alongside Group - Account Managers, addressing their needs and ensuring utmost satisfaction.
• Collaborative Strategy Development: Collaborate closely with Group - Account Managers to develop comprehensive digital marketing strategies that align with clients business objectives and target audiences.
• Content Creation & Curation: Craft and curate compelling digital content aligned with client objectives to drive engagement and conversion.
• Performance Monitoring & Optimization: Monitor campaign performance metrics, analyze data, and provide actionable insights to optimize ongoing campaigns and achieve desired outcomes.
• Market Research & Portfolio Enhancement: Conduct thorough industry and competitor research to inform and enhance client portfolios.
• Client Communication & Reporting: Participate actively in client presentations, prepare comprehensive reports, and lead productive client meetings to drive strategic alignment.
• Industry Knowledge & Innovation: Stay abreast of emerging trends and best practices in digital marketing to continuously innovate and deliver value-added solutions.
• Internal Team Coordination: Coordinate with internal teams such as creative, content, and technical departments to ensure seamless execution and delivery of digital marketing initiatives.
• Primary Client Contact: Serve as the primary point of contact for clients, addressing inquiries, concerns, and requests in a timely and professional manner.
• Upselling & Cross-selling: Proactively identify upsell and cross-sell opportunities to maximize revenue and enhance client satisfaction.
• Platform Expertise: Stay updated on the latest trends and advancements in digital marketing platforms, technologies, and best practices.
• Proposal & Pitch Support: Assist in the preparation of project proposals, presentations, and pitch materials to support business development efforts and acquire new clients.
• Team Development: Conduct regular performance reviews and provide constructive feedback to team members to foster their professional development and growth.
• Financial Collaboration: Collaborate with the finance department to ensure accurate billing, invoicing, and financial reporting for client accounts.
• Team Culture: Foster a positive and collaborative work environment by promoting open communication, teamwork, and knowledge sharing among team members.

REQUIREMENTS:

• Possess a minimum of 4 years of hands-on experience in digital marketing or client servicing roles.
• Demonstrate a profound understanding of social media trends and digital advertising methodologies.
• Exhibit exceptional communication, presentation, and client management skills to foster fruitful partnerships.
• Showcase proficiency in data analysis to derive actionable insights and optimize campaign performance.
• Display a proactive attitude and a passion for delivering exceptional service to clients.
• Familiarity with project management tools to streamline workflow and enhance efficiency.
• Possess an analytical mindset for interpreting marketing data and driving informed decision-making.
• Demonstrate strong project management and organizational skills to effectively manage multiple tasks and deadlines.
• Exhibit in-depth knowledge of the advertising industry and its evolving landscape.
• Showcase strong leadership qualities and a collaborative spirit to thrive in a team-oriented environment.

BENEFITS:

• Competitive salary package commensurate with skills and experience.
• Opportunities for professional development and training to foster continuous growth.
• Collaborative and supportive work environment that values innovation and creativity.
• Flexible work timings, 5-day work week, and refreshing breaks for work-life balance.