Account Manager
Numerator · Mumbai · onsite · Posted 57d ago
Undisclosed6–11 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Client Relationship
Understand what the client s overall goals and objectives are and the role that different departments/individuals are playing in achieving these
Use on-site time to engage with your clients, develop relationships, seek revenue and as a profile raising opportunity
Manage the practical, day-to-day management of the delivery of the contracted service with respect to the quality, speed and volume of data along with the servicing they are entitled to
Be aware of workload and potential capacity constraints, keep lines of communication open with both client management and communicate upwards
Implement client best practice, ways of working and role model behaviours to junior team members
Maintain existing, and develop new, relationships with clients, seeking to extend your network of valuable contacts beyond the Insight team
Seek constructive resolutions in difficult circumstances
Work positively towards developing a trusting business adviser relationship
Deliver a highly responsive service to clients, continuing to build good relationships and trust with your contacts
Understand where Worldpanel complements and competes with other information your client buys
Further develop the client relationship by seeking out opportunities to introduce other Worldpanel capabilities and services to your contacts
Account Handling
Where appropriate take responsibility for account administration, providing relevant information to accounts and delivery service departments
Be responsible for identifying revenue opportunities and deploying wider KWP services in contributing to overall revenue target
Contribute to account planning, offering ideas for development
Be aware of contractual obligations and manage any potential conflicts in good time
Anticipate client demands and proactively find solutions, rather than just answering requests
Communicate effectively with senior management ensuring that they are kept up-to-date with client issues and developments
Contribute to monthly revenue forecasts whilst maintaining and building a pipeline of proposals
Manage appropriate inductions and training programmes with clients
Interpret and manage account plans, helping to move the focus from analysis to insight
Service Development
Keep the client up-to-date with our service developments
Create and share best practices and efficient ways of working with other team members
Basic Data Tracking
Take responsibility for advising on solutions to problems in reports and the reporting process
Implement changes to regular reports in line with delivery strategy
Confidently use the advanced capabilities within PulsePlus think of solutions using respondent level data
Build a network of contacts within Worldpanel Operations who can help you resolve difficulties with the data or systems if they arise
Analysis Insight
Develop a good knowledge of your client s macro environment as well as Worldpanel s competitive environment
Full knowledge of basic and advanced PulsePlus analyses
Develop a good knowledge of category and brand awareness, and utilise in identifying and explaining key influences on market performance
Take briefs from clients, and manage the production of appropriate materials/presentations/written documentation in response to the brief
Demonstrate insight to clients by highlighting implications to their business and offering actionable recommendations
Deliver presentations with recommendations that actively seek to meet the objectives of the client s brief
Involve senior and specialist support where appropriate in presentations/projects
Identify and positively seek out opportunities for additional revenue/analyses (according to account structure)
Be able to advise on the relevance of expert services
Liaise with other Worldpanel teams in order to deliver insightful work to the client
Team, People Self Development
Take part in own performance management using the online appraisal system
Take responsibility for workload management and provide assistance to your line manager in setting work priorities for junior team members where appropriate
Help develop objectives for junior team members, and give them constructive feedback - both reinforcing and developmental
Assist in coaching junior team members - sharing knowledge, encouraging a culture of learning and positive development
Discuss your personal development with your line manager and be responsible for ensuring that you complete and implement your PDP - which should include stretch and development objectives
Attend relevant training, seeking out opportunities to develop further and grow your knowledge about our industry, clients and capabilities
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Skills
forecastsworkload managementAccount planningoperationsAdministrationclient relationshipBrand Awarenessperformance management