Account Manager

Develop (farming), expend (hunting), negotiate, and manage product/service offering with a select customer accounts and nurture those key relationship overtime thru the key account planning.

Strategic Account Management:

• Manage the key Account Planning
• Develop trusted relationships with a portfolio of major clients to ensure they do not turn to competition
• Develop, implement and steer macro action plan that guides the activities to be undertaken with the customers
• Expand the relationships with existing customers by continuously proposing and negotiating solutions that meet their needs and requirements
• In collaboration with the Category Manager, identify growth opportunities through the Product Screen process and initiate co-construction, leading to new sales that will turn into long-lasting relationships
• Steer the business and negotiate the correct solution is taken and delivered to the customer.

Operations:

• In collaboration with stakeholders, define and communicate monthly guidelines/expected activities for members of the Sales Team visiting point of key account point of sales.
• Steer the business and ensure the correct solution is delivered to customers in a timely manner.
• Serve as contact point for key customers and internal teams.
• Resolve any issues and problems faced by customers and deal with complaints to maintain trust.
• Prepare regular customer analysis to internal and external stakeholders using key account metrics/process.
• Support your team members with coaching, training, and identifying revenue opportunities.
  

KEY EXPERIENCES IN:

• Managing several customers (Account Management)
• Selling solution to customers (Negotiating)
• Multi-tasking (Adaptability)
• Working with CRM (Salesforce Engage) (Customer Relationship Management)