Account Manager

Company Description Dmart is a leading supermarket chain known for offering quality products at reasonable prices. The store provides a wide assortment of goods, ranging from groceries and crockery to garments, jewelry, kitchenware, electronic gadgets, and fitness equipment. Customers benefit from a one-stop shopping experience that combines variety with value. Team members at Dmart contribute to a fast-paced retail environment focused on customer satisfaction and operational excellence.
Role Description The Account Manager role at Dmart is a full-time, on-site position based in Surat. The Account Manager is responsible for managing key customer and vendor accounts, monitoring sales performance, and ensuring accurate billing and collections. Daily tasks include maintaining account records, preparing regular reports, coordinating with internal teams on pricing and promotions, and resolving account-related issues promptly. The role also involves building strong relationships with stakeholders, identifying opportunities to improve account profitability, and supporting store operations to meet business objectives.
Qualifications

• Experience in account management, sales coordination, or customer relationship management in retail or a related industry.
• Strong skills in data analysis, reporting, and basic financial understanding (e.g., invoicing, budgeting, and reconciliation).
• Proficiency in using MS Office tools (Excel, Word, PowerPoint) and familiarity with billing or ERP systems.
• Effective communication, negotiation, and problem-solving skills, with the ability to manage multiple priorities.
• Bachelor's degree in Business, Commerce, Finance, or a related field, or equivalent practical experience.
• Ability to work on-site in Surat, collaborate with cross-functional teams, and adapt to a high-volume retail environment.
• Prior experience in supermarket or FMCG operations is an advantage.