Account Manager US Staffing

Title: Account Manager GTAG (India)
Job Type: Full-Time
Location: Mumbai
Shift: US Shift
Experience: 7+ years
Industry: IT Staffing / Recruitment / Consulting Services
Location: Andheri E, Mumbai.

Job Summary

We are looking for a dynamic and results-oriented Account Manager to manage and grow relationships with clients in the US market. The Account Manager will act as the primary point of contact for assigned clients, understand their staffing and business requirements, coordinate with internal recruitment teams, ensure timely fulfillment of requirements, and identify opportunities for account growth.

The ideal candidate should have strong knowledge of the US staffing/IT services industry, excellent communication and negotiation skills, and experience managing US-based clients and stakeholders.

Job Description

• Lead end-to-end staffing delivery for U.S. clients across Contract, Contract-to-Hire, and Direct Hire requirements
• Drive SLA-based performance by ensuring quality submissions, quick turnaround time, and consistent closures
• Monitor and manage daily recruiter activities including sourcing, screening, submissions, interviews, and placements
• Prioritize requirements and allocate resources effectively across key accounts to maximize delivery outcomes
• Ensure high-quality candidate screening, technical validation, and process compliance
• Track and improve key delivery metrics such as submission ratios, interview-to-hire ratios, and recruiter productivity
• Provide continuous coaching, mentoring, and performance feedback to recruiters and team leads.
• Resolve client escalations, delivery challenges, and bottlenecks with proactive and solution-oriented approaches
• Collaborate with sales and account managers to align delivery strategies with client expectations and business goals
• Contribute to delivery planning, pipeline building, and proactive talent mapping for critical and recurring roles
• Oversee complete night shift floor operations to ensure smooth functioning of delivery teams
• Monitor employee attendance, punctuality, and adherence to shift discipline and organizational policies
• Maintain high levels of employee engagement, productivity, and morale during night operations
• Act as the primary escalation point for employee concerns, operational issues, and shift-related challenges
• Coordinate with HR, Admin, IT, and leadership to ensure uninterrupted operations and optimal utilization of resources

Desired Candidate Profile

• 7+ years of experience in U.S. Staffing Delivery / Recruitment Operations, with at least 3+ years in a managerial leadership role
• Strong experience managing large night-shift recruitment / staffing teams
• Proven floor operations leadership experience in staffing or delivery environments
• Deep understanding of U.S. staffing processes, recruitment lifecycle, and delivery metrics
• Strong leadership, conflict resolution, and people management skills
• Excellent communication, reporting, and stakeholder management capabilities
• High operational discipline with ability to manage in fast-paced environments

Key Performance Indicators (KPIs)

• Client retention and satisfaction
• Revenue generated from assigned accounts
• Account growth and expansion
• Requirement fulfillment/closure rate
• Candidate submission-to-interview ratio
• Interview-to-selection ratio
• New business/upselling opportunities
• Contract renewals
• Client response and issue-resolution turnaround time