Account Manager — South Africa, Dubai & Europe (UK)

Roles and Responsibilities :

• Manage a portfolio of enterprise accounts across Europe, focusing on customer retention, upselling, and cross-selling opportunities.
• Develop and execute strategies to increase revenue through effective churn management, renewals, and new business development.
• Collaborate with internal teams to identify areas for improvement in customer engagement and provide recommendations for process optimization.
• Analyze market trends and competitor activity to stay ahead in the EMEA region.

Job Requirements :

• 6-10 years of experience in Enterprise Account Management or similar role within IT Services & Consulting industry.
• Proven track record of success in managing large-scale enterprise accounts in Europe (EMEA).
• Strong understanding of customer life cycle management, including acquisition, retention, expansion, and renewal processes.
• Excellent communication skills with ability to build strong relationships with C-level executives at major corporations.