Account Manager -Packaged Gas(North)

Provide administrative support to the commercial activity and/or to the customers/patients, like contract management, customer organizations interfaces, payors interfaces (States or Private Insurance).

Main Accountabilities
1. Monitor quotations, tender and order processing to support the Sales team.
2. Assist the Sales team in the management of pricing and product code matters.
3. Create and maintain regular sales analysis and reporting, including PowerBI dashboards, as defined by the Head of IM Commercial. Assist sales team with formulation and implementation of sales strategies.
4. Handles customer enquiries in a timely and proper manner.
5. Calls existing and potential customers for sales opportunities.

Differentiating Criteria
Decision Making / Activity:
- Responsible for handling customer inquiries, complaints, and providing good support
- May assist with order processing, product troubleshooting, and general customer assistance
- Focus on maintaining customer satisfaction and resolving issues in a timely manner
- Resolve complex or unresolved cases whenever possible.

 

Are you a MATCH

1. College diploma in Business, Office administration or medical background preferred.
2. 5-7 years experience