Account Manager, Mid Market - Customer Growth - 11832

Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins.   Why join Coupa?   🔹 Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend. 🔹 Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence. 🔹 Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other.    Learn more on Life at Coupa blog and hear from our employees about their experiences working at Coupa. 

The Impact of an Account Executive, MidMarket at Coupa:    Account Managers represent the primary point of contact from Coupa to customers after customer launch. Account Managers advise customers on strategies to  maximize the value of the Coupa platform while supporting customers to articulate/quantify the value Coupa is delivering.  In addition, AMs ensure contract renewals, identify and close cross-sell opportunities, and are accountable to revenue growth targets across their assigned accounts.  

What You’ll Do : Managing relationships and monitoring customer performance

Developing customer success roadmap

Driving periodic business reviews and developing account strategy

Build out an account penetration model that encourages multi-angle access to key accounts

Align overall value messaging targeted towards the chief economic buyer in target accounts

Identifying expansion and growth opportunities within customer accounts

Conducting scheduled customer check-ins and customer success metrics workshops to ensure Coupa is adopted and optimised

Coordinating required internal resources from across Coupa to enable customer to achieve their value objectives

Sharing standard processes ideas, product information, and relevant Coupa news

Provide a consistent point of contact for customers and an advocate for the customer within Coupa

What You Will Bring to Coupa : Procure-to-Pay or Source-to-Contract domain expertise

Understanding of technology planning, implementation and impact on business with in-depth experience of Procurement software

Strong background in customer/client management

Experience in developing and maintaining executive relationships and associated influencing strategies

Project management including leading disparate, cross-functional, cross-enterprise project teams

Ability to have value-based conversation with business executives

At Coupa, we are 100% committed to creating and nurturing an environment that supports your physical, mental, and community well-being . We offer a comprehensive suite of benefits designed to help you and your family thrive:   Global Well-Being Perks (For All Employees Globally) Global Wellness Days: Enjoy two designated, company-wide paid wellness days off each year (typically the first Friday in March and the last Friday in September) so the entire global team can unplug, step away, and recharge together . Birthday Time-Off: Celebrate your day! Coupa provides a paid day off on your birthday or another day of your choice within your birthday month . Volunteer Time Off (VTO): Giving back is in our DNA. We offer 40 hours of paid VTO annually to support the community initiatives and volunteer programs you are passionate about . Employee Assistance Program (EAP): Access free, confidential, 24/7/365 counseling and resources for emotional support, work-life solutions, financial advice, legal guidance, and support for new parents . Business Travel Protection: Travel with peace of mind. Zurich Travel Assist provides medical, safety, pre-trip planning, and emergency support during any business travel . Referral Bonus Program: Share the Coupa experience! Receive generous monetary referral bonuses when you successfully refer talented friends or acquaintances who are hired into open roles . Please note: In addition to these global well-being perks, Coupa offers highly competitive, location-specific benefits packages (which include comprehensive medical/dental insurance, retirement/pension plans, and life or accident protection) tailored to your primary work location. Your recruiter will walk you through the specific regional benefits package for this role during the interview process.   Coupa complies with relevant laws and regulations regarding equal opportunity and offers a welcoming and inclusive work environment. Decisions related to hiring, compensation, training, or evaluating performance are made fairly, and we provide equal employment opportunities to all qualified candidates and employees.    Please be advised that inquiries or resumes from recruiters will not be accepted.   By submitting your application, you acknowledge that you have read Coupa’s Privacy Policy and understand that Coupa receives/collects your application, including your personal data, for the purposes of managing Coupa's ongoing recruitment and placement activities, including for employment purposes in the event of a successful application and for notification of future job opportunities if you did not succeed the first time. You will find more details about how your application is processed, the purposes of processing, and how long we retain your application in our Privacy Policy.