Account Manager_ IT Recruitment

We are looking for an experienced Account Manager IT Recruitment with 10+ years of experience in managing client relationships, recruitment operations, and business growth within the IT staffing/recruitment industry. The ideal candidate will have strong expertise in client management, team leadership, delivery management, and developing long-term client partnerships.

Key Responsibilities

• Manage and maintain strong relationships with key clients and stakeholders.
• Act as the primary point of contact for assigned client accounts.
• Understand client hiring requirements and ensure timely fulfillment of positions.
• Manage end-to-end IT recruitment and staffing activities for assigned accounts.
• Lead, mentor, and manage recruitment teams to achieve delivery targets.
• Monitor recruitment metrics such as submissions, interviews, closures, TAT, and joining ratios.
• Coordinate with recruiters and delivery teams to ensure quality and timely candidate submissions.
• Handle escalations and resolve client-related issues effectively.
• Conduct regular client calls and account review meetings.
• Identify opportunities for account growth, new requirements, and additional staffing services.
• Support business development activities and contribute to revenue growth within existing accounts.
• Negotiate commercial terms, rate cards, and other client requirements in coordination with management.
• Prepare and share MIS, recruitment dashboards, and account performance reports.
• Ensure compliance with client processes, recruitment policies, and contractual requirements.
• Collaborate with HR, finance, operations, and business development teams as required.
• Stay updated on IT hiring trends, talent availability, and market conditions.

Required Skills & Qualifications

• 10+ years of experience in IT Recruitment / IT Staffing / Talent Acquisition.
• Proven experience in client/account management within the recruitment industry.
• Strong understanding of the IT recruitment lifecycle and staffing models.
• Experience managing and mentoring recruitment teams.
• Excellent communication, negotiation, and stakeholder-management skills.
• Strong ability to manage multiple client accounts and priorities.
• Good understanding of IT technologies, job roles, and talent markets.
• Strong analytical and problem-solving skills.
• Ability to work in a target-driven and fast-paced environment.
• Proficiency in MS Excel, PowerPoint, recruitment portals, ATS, and reporting tools.

Preferred Experience

• Experience managing enterprise IT clients.
• Experience with contract staffing, permanent hiring, and managed recruitment services.
• Experience handling large-volume IT hiring requirements.
• Existing client relationship management experience.
• Exposure to account growth, renewals, rate negotiations, and commercial discussions.

Key Competencies

Client Relationship Management | Team Leadership | IT Recruitment | Account Management | Delivery Management | Business Growth | Negotiation | Stakeholder Management | Reporting & Analytics | Escalation Management

Key Performance Indicators (KPIs)

• Client satisfaction and retention
• Position fulfillment and closure rate
• Recruitment turnaround time
• Candidate quality and joining ratio
• Account revenue and growth
• Team productivity and delivery performance
• Successful management of client escalations