Account Manager (Edutech)

About the Role:

At TCS, we are continuously striving to re-imagine the assessment, education and skilling ecosystems by leveraging our deep market insight along with our state-of-art technology and platforms.

We are seeking to hire an experienced Deputy Account Manager who has expertise in creating and growing customer relationships through a consultative approach in the Government sector in India. The Deputy Account Manager will work under the guidance of the Strategic Account Manager.

Responsibilities:

• Ability to oversee multiple projects in a Public Sector environment.
• Identify, create and capture opportunities for upsell and cross-sell in the account.
• Ensuring that customer expectations are addressed and delivery quality is met.
• Plan, Schedule and Track projects & milestones and billing & collections.
• Ability to prepare and share MIS reports.
• Ability to build and manage teams.
• Ability to manage and negotiate with multiple stakeholders.

Ideal Candidate:

• 12-15 years of relevant experience
• Deep passion for customer interaction and solving their challenges
• Experience in managing relationships with customers in India and a consultative approach towards sales & negotiations
• Excellent written & verbal communication, executive presentations
• Demonstrated ability to think strategically about business and growth
• Flexible for extensive domestic travel in India, as needed