Account Manager_Digital Marketing

Roles & Responsibilities

Shift:6pmto 3AM.

The role focuses on managing client relationships, understanding business needs, driving platform adoption, and coordinating with cross-functional teams to deliver a strong client experience.

The ideal candidate should have strong communication, stakeholder management, analytical and logical reasoning skills, with hands-on exposure to Digital Marketing, Email Marketing, AdTech/SSP, HTML, data analysis, APIs/integrations, and tools such as Jira and Salesforce.

• Manage multiple US-based client accounts and act as the primary point of contact.
• Build and maintain strong relationships with clients.
• Develop a strong understanding of client accounts and their business objectives
• Conduct regular client meetings to discuss requirements, priorities, and challenges, and ensure timely follow-up on action items
• Stay updated on newly launched product features and identify relevant opportunities for clients.
• Work closely with Product, Technical, Support, Sales, and Finance teams to resolve client queries.
• Translate client requirements into clear action items for internal teams to ensure requirements are well understood and addressed effectively.
• Conduct monthly business reviews with eligible clients to share account performance, key updates, insights, and optimization opportunities.
• Conduct monthly business reviews with eligible clients to evaluate account health, identify growth opportunities, and recommend strategies to improve performance.

Education

• 510 years of experience in US Client Success / Account Management.

Preferred Skills

Shift:6pmto 3AM.

• 510 years of experience in US Client Success / Account Management.
• Experience working with SaaS / Email Marketing platforms.
• Good understanding of APIs and integrations.
• Experience with tools such as Jira and Salesforce.
• Excellent written and verbal English communication skills.
• Strong problem-solving and stakeholder management skills.
• Ability to manage multiple accounts and priorities.