Account Manager - Creative Delivery & Operations
Rocketium · Bengaluru · onsite · Posted 1d ago
Undisclosed10–12 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
The Role
What youll do
Customer Relationships, Operations and Delivery (75%)
Revenue Ownership Account Growth (25%)
Who you are
Note
Beyond the pay-cheque
Disclaimer: This job posting and Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Own and grow Rocketium's enterprise customer relationships, ensuring customers realise value from AI Studio while identifying opportunities to expand our footprint within their organisations.
Build deep relationships with customer stakeholders, understand their creative production workflows and business priorities, and help them move more of their creative content production to AI-powered workflows. Partner with internal teams to drive customer success, strengthen long-term partnerships, and unlock growth within existing accounts.
The role is primarily focused on managing and growing existing accounts (75%), with the remaining focus on identifying new opportunities within those accounts (25%).
What youll do
Customer Relationships, Operations and Delivery (75%)
- Own customer relationships end-to-end, understanding business priorities, marketing objectives, creative workflows, and evolving needs.
- Own the day-to-day operational rhythm of assigned accounts, staying closely involved in incoming briefs from intake and prioritisation through execution, review, and final delivery.
- Ensure briefs are clearly defined, requirements and expectations are aligned, and work is prioritised appropriately across internal teams.
- Work closely with solutioning and delivery teams to track the progress of every brief, unblock dependencies, resolve escalations, and ensure commitments are met within agreed SLAs.
- Proactively identify risks to timelines, quality, or scope, communicate them to customers and internal stakeholders, and drive resolution rather than simply reporting on delivery metrics.
- Monitor delivery performance, turnaround times, quality, and customer feedback to identify operational gaps and continuously improve account execution.
- Build trusted relationships with stakeholders across marketing, brand, commerce, and creative operations, ensuring customer expectations remain aligned with delivery capabilities.
- Bring customer insights and feedback to internal teams to influence business direction, positioning, and future use cases.
Revenue Ownership Account Growth (25%)
- Own revenue targets for a portfolio of enterprise accounts, including renewals, upsells, cross-sells, and contract expansions.
- Develop account growth plans to identify opportunities across new use cases, teams, brands, geographies, and content categories.
- Map customer creative workflows and spending on agencies, freelancers, and traditional production to identify opportunities for AI Studio to replace or augment existing workflows.
- Lead commercial conversations and build business cases that connect Rocketium s offerings to customer priorities and measurable business outcomes.
- Build multi-threaded relationships with decision-makers and executive sponsors to unlock larger, long-term engagements.
Who you are
- 10-12 years of experience managing and growing brand accounts in marketing services, or creative production environments.
- Experience working with CPG brands or marketplace platforms in the US/EU region
- A track record of owning customer relationships and driving renewals, upsells, and account expansion.
- Strong stakeholder management skills, including the ability to engage senior business leaders and navigate complex customer organisations.
- Commercial acumen and the ability to connect customer needs with business value and revenue opportunities.
- A consultative approach to account management, with the ability to understand customer workflows, identify unmet needs, and recommend relevant solutions.
- Strong cross-functional collaboration skills, particularly when coordinating customer expectations with solutioning and delivery teams.
Note
Note: This is a hybrid position with a few days of work from office in a week.
Beyond the pay-cheque
- Unlimited leave policy: We mean it. Time off is important, and we trust you to take it when you need it.
Disclaimer: This job posting and Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Skills
Asset Managementdesign toolstherapycustomer feedbackmeancustomer successRunwayAsanaCreative ContentopdSAASFigmaStakeholder ManagementoperationsSalesCustomer RelationshipsGoogle Adsmarketingaccount managementArtificial Intelligence