Account Manager ( Client Servicing )
Team Pumpkin · Gurugram · onsite · Posted 61d ago
Undisclosed2–3 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Responsibilities:
- Creating a positive onboarding experience for new clients.
- Manage daily activities and tasks for clients by Line Manager
- Regularly interacting with clients through telephone calls, email communications, or face-to-face meetings.
- Responding to clients requests as they arise in real time
- Maintaining an accurate record of all necessary documents pertaining to the brand.
- Coordinate with various internal teams to deliver Creative, Data Analytics, Tech and Operational Services
- Develop a relationship with clients and manage their expectations (Kudos if you can balance the two together!)
- Upsell! Always be on the lookout to identify opportunities and convert them to grow revenue
- Ensure that projects are completed on time and within budget.
- Coach and support team members to help them meet departmental goals
- Take responsibility for the quality of work, the accuracy of the brief, and the team s output
- Maintain weekly, fortnightly, and monthly reports
- Meeting clients to discuss strategy and report on progress
- Keep ahead of the industry s developments and apply best practices to areas of improvement
- Maintain an orderly workflow according to priorities
BECOME A PEOPLE S PERSON!
- Exhibit strong leadership skills and inspire your team members
- Stick to the client s brief and the agreed process to deliver effectively
- Utilize your team s productivity keeping the Scope Of Work and allocated budget
- Be all ears to Account Managers and mentors to get the best performance possible
IMPROVE THE PROCESS!
- Relentlessly work on improving the internal processes while solving problems along the way
COMMUNICATE AND COLLABORATE!
- Manage all business communications
- Become a link for the internal team and make sure the process is consistently followed until the project is completed as per the client s brief
SKILLS WE DESIRE
- Develop and maintain existing client relationships.
- Excellent organizational and time management skills.
- Strong analytical and problem-solving skills.
- Effective communication skills.
- A+ presentation skills (making PPTs included)
- Natural attention to detail
- Financial management and commercial acumen
- Advanced software skills including Word
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Skills
Financial Managementtime management skillsAnalyticsMonthly ReportsData AnalyticsOnboardingClient ServicingCommunication SkillsUpsell
About Team Pumpkin
Team Pumpkin
Marketing & Advertising
175
employees
2012
14 years old
Mumbai
IN
About
We are a 100+ member Digital Agency with offices in Bangalore, Mumbai and Delhi, offering integrated services to enterprises and brands. We extend our expertise for the online medium in areas below,
1. Research: Brand Research, Social Media Listening, Design Research, Custom Research
2. Strategy: Content & Communication Strategy, Social Media Roadmap, Customer Engagement Strategy
3. Marketing: PR, Search Marketing, Social Media Marketing, Email Marketing, Content Marketing, Video Marketing, App Marketing
4. Analytics: Web Analytics, Google Tag Management, Predictive Analytics, Social Media Analytics
5. Support: Social Customer Support, Platform Chat and Email Support, Technical Support
1. Research: Brand Research, Social Media Listening, Design Research, Custom Research
2. Strategy: Content & Communication Strategy, Social Media Roadmap, Customer Engagement Strategy
3. Marketing: PR, Search Marketing, Social Media Marketing, Email Marketing, Content Marketing, Video Marketing, App Marketing
4. Analytics: Web Analytics, Google Tag Management, Predictive Analytics, Social Media Analytics
5. Support: Social Customer Support, Platform Chat and Email Support, Technical Support
Industries
Marketing & AdvertisingAdvertising / PR / Events
Employee ratings
96 reviews
3.9/ 5
Culture
3.9
Career growth
3.5
Work-life
3.8
Employees rate it well for
Senior Management18Work Culture15Career Growth15Work Environment13Learning12
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