Account Management Intern

Job Title: Account Management Intern

Company: The Belgian Waffle Xpress (TBWX)

Location: Near Sector 20, Panchkula, Haryana

Work Mode: Work From Office (WFO)

Working Days: 6 Days a Week

Stipend: ₹10,000 – ₹15,000 per month (Based on skills and experience)

Employment Type: Internship (Full-time)

About The Belgian Waffle Xpress

The Belgian Waffle Xpress (TBWX) is one of India's fastest-growing delivery-first waffle and dessert brands. We partner with entrepreneurs across multiple cities through our franchise model and are building systems that help every franchise succeed.

We're looking for an energetic, organized, and people-oriented Account Management Intern who enjoys interacting with business owners, solving operational challenges, and ensuring an excellent franchise experience.

What You'll Do

Franchise Onboarding

* Assist new franchise partners throughout the onboarding process.

* Coordinate documentation, store setup, and launch checklists.

* Ensure all required approvals and operational milestones are completed on time.

Franchise Relationship Management

* Act as the first point of contact for assigned franchise partners.

* Build strong long-term relationships through regular communication.

* Understand franchise concerns and coordinate with internal teams to resolve them promptly.

Operations & Coordination

* Follow up with different departments to ensure timely execution of pending tasks.

* Coordinate with inventory, dispatch, marketing, design, and support teams.

* Track outlet launches and operational readiness.

Payments & Documentation

* Follow up on outstanding payments professionally.

* Maintain records of agreements, invoices, and operational documents.

* Ensure franchise documentation remains updated.

CRM & Reporting

* Update CRM and internal trackers accurately.

* Maintain records of franchise interactions and action items.

* Prepare basic reports for management.

Customer Success

* Help franchisees understand company SOPs and processes.

* Coordinate training sessions whenever required.

* Ensure every franchise partner has a smooth experience while working with TBWX.

Who We're Looking For

* Graduate or pursuing graduation (Freshers are encouraged to apply)

* Excellent verbal and written communication skills

* Strong organizational and follow-up skills

* Comfortable using Google Sheets/MS Excel

* Positive attitude with a willingness to learn

* Ability to multitask in a fast-paced startup environment

* Strong ownership mindset and attention to detail

Bonus If You Have

* Experience in customer support, operations, or account management

* Internship experience in startups

* Familiarity with CRM software

* Experience handling multiple stakeholders

What You'll Learn

* Franchise business operations

* Customer success and relationship management

* Business communication and stakeholder management

* Operations and process management

* CRM management and reporting

* Startup execution and problem-solving

Growth Opportunity

High-performing interns will be considered for a full-time Account Executive role with increased responsibilities, performance incentives, and rapid career growth.

Why Join TBWX

* Work directly with the leadership team.

* Learn how a fast-growing franchise business operates.

* Build practical skills that are highly valuable across operations, sales, and customer success.

* Opportunity to grow quickly based on performance rather than tenure.

* Performance-based incentives and long-term career opportunities.

Interested

Send your resume along with a brief introduction explaining why you'd be a great fit for this role. We value attitude, ownership, and willingness to learn more than prior experience.