Account Management Associate

Job Summary

Who we're looking for: People who are great at building relationships and keeping things moving. Youre probably the one who remembers every deadline, checks in with everyone, and somehow manages to keep it all together when things get hectic. If youre someone who enjoys working with people, balancing multiple priorities, and seeing plans turn into results, you fit right in here.

Role Overview

What this role is about: You work with our recruiter partners - the companies that hire from Kraftshala - to make their hiring experience seamless. From setting up placement drives and coordinating with internal teams to solving last-minute challenges, you be the bridge that keeps everything connected and running smoothly.

Responsibilities

• Managing end-to-end placement drives for assigned recruiter accounts, ensuring timelines and quality standards are consistently met
• Planning and executing placement logistics - interview schedules, assessments, candidate lists - in close coordination with hiring teams and internal stakeholders
• Serving as the primary point of contact for recruiters during the placement cycle, ensuring proactive communication and prompt resolution of queries
• Collaborating with student-facing and operations teams to ensure students are well-prepared and responsive throughout the process
• Tracking and analyzing performance data (e.g. interview conversion rates, recruiter feedback) to identify trends and improvement areas
• Identifying opportunities to grow and retain recruiter relationships through consistent delivery and trust-building

Process Optimization

• Utilizing an array of tools, softwares, and platforms to automate processes in order to minimize human intervention and ensuring a flawless and effortless delivery of our placement cycles.
• Facilitating seamless collaboration with the product team to introduce innovative platform features and enhance operational efficiency.

Career Trajectory

At Kraftshala, operations are central to how we serve our stakeholders. Youll start by learning the craft of partnerships and account management through hands-on placement execution. Over time, two broad paths could open up: If your strengths lie in scaling processes, systems thinking, and managing cross-functional execution, you could lead placement operations - shaping how we deliver outcomes to recruiters and students at scale. If you love building and growing relationships, you could transition into owning large recruiter portfolios and driving new partnerships, repeat engagement, and even leading B2B initiatives. These are starting thoughts, of course, and any decision on a role is always a function of what a person wants matched with what the organization can offer at that time. The great advantage of a company thats growing well (like Kraftshala) is that new opportunities open up frequently, and our preference would always be to try to fill up newly created roles with candidates from within the organization.

Must-Haves

• 0-2 years of prior experience in process management, relationship building, operations, or similar customer-facing roles (Were not fussed about the exact years of experience, as thats just a proxy for your skill level.)
• Prior experience managing career services, placements, or corporate relations in an education institution would be a big plus

Top Grading

Were looking for someone who doesnt wait around for instructions to get started. Our A-Players are those who take initiative - they build relationships with all stakeholders, spot gaps early, and design solutions proactively. They are the ones who take full ownership of the student and recruiter experience, staying a few steps ahead of any possible issues. A B-Player, on the other hand, might wait for work to be assigned or limit themselves to whats been explicitly stated. They may execute tasks well, but arent thinking beyond whats in front of them - which doesnt quite cut it in a high-ownership, high-trust team like ours.

Recruitment Process

As a small team, we must get to know each other before taking the leap. We want to ensure you succeed in your role within our team. Each conversation with us will last about 30-60 minutes, and will be a mix of online and in-person interactions.

• Conversation 1: This will be a virtual call with the HR team to understand your profile briefly and share the details of the selection process to set expectations about what youre signing up for
• Technical Exercise: This is a specific assessment designed to evaluate your fit for this role
• Conversation 2: This will be a detailed assessment review conversation with the Operations team to go over your submission

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.