Account Management Associate

• As an Account Management Associate, you ll help your book of clients to access the full suite of research solutions Third Bridge offers. You will proactively contact investment professionals and/or consultants within our client base on a day-to-day basis, building rapport and credibility to drive end-users towards our services.
• With training and support from your close-knit team, you ll gain a deep understanding of our products, our clients preferences and needs, and ensure they can access the most relevant investment research when they need it most. With a helping not selling approach, you ll drive account growth by identifying relevant content or connecting them to industry experts to optimise their usage and increase our mindshare.
• You ll keep our systems up to date with client user preferences and other pertinent account data to help you and the wider team deliver a tailored content delivery service.

In this role, you will:

• Support Account Managers on renewals and cross-sell opportunities by working closely with them to execute on territory and account plans to achieve strategic goals.
• Identify and engage inactive or potentially new users across priority accounts and to increase utilisation of Third Bridge offerings
• Maintain constant dialogue with clients to understand their research processes and gather feedback on Third Bridge s services
• Support clients by offering training and demo sessions on how to use Third Bridge s services.
• Maintain and update team structures, client user preferences, client investment coverage sectors and geographies, and pertinent account and contact data in our systems, ensuring tailored content and service delivery to exceed client expectations
• Collaborate with internal stakeholders - legal, marketing, research, sales and product teams, to ensure client requests are executed quickly and effectively
• Address and/or triage inbound client questions and requests; assess solutions and next steps alongside the Account Manager and execute the agreed approach

Qualifications

• Bachelor s degree
• 2 to 4 years of account management and/or client support experience, preferably in a similar industry in B2B domain
• Strong communication, active listening, interpersonal and presentation skills
• Has remarkable upselling, cross-selling farming experience with existing client accounts
• Well honed skills to build trusted working relationships with key contacts in your clients
• Highly motivated with a track record of consistent achievement of quota(s) for at least 1 year
• Effectively leverages internal resources, tools and systems daily
• Experience applying industry and product knowledge in written and verbal client communications
• Successful past adoption and effective use of internal workflows, processes and technologies to accomplish work objectives
• Portrays sales drive, intellectual curiosity and a passion for learning
• Easily adaptable to changing, ambiguous and fast-paced environments
• Strong time management skills with the ability to multitask and prioritise work
• Familiarity with Salesforce.com as well as Microsoft Office and G-Suite tools

Additional Information

How will you be rewarded

• Competitive Compensation: Enjoy a competitive salary reflective of your skills and experience.
• Time Off: Benefit from 18 days of paid time off (PTO), 8 fixed holidays, 1 floating holiday, and 8 casual leaves. PTO increases with tenure.
• Learning Development: Receive a personal development reimbursement yearly for customised learning programs. Additionally, a dedicated budget supports studies and job-related qualifications.
• Health Well-being: Access private medical insurance, maternity benefits, and engage in various events promoting mental health.
• Life Cover: Automatically enrolled in Life Insurance cover from your date of hire, providing coverage 4x the annual CTC.
• Flexibility: Work from Anywhere program, hybrid work options, and flex days, offered at the company s discretion and subject to annual review.
• Snacks Refreshments: Stay energised with daily snacks, tea, and coffee provided.
• CSR Days: Contribute to social responsibility with 2 CSR days annually - take time off to volunteer.
• Equal Opportunity Employer: Third Bridge is proud to foster diversity and inclusion. All qualified applicants will be considered without regard to race, color, religion, sex, national origin, disability, veteran status, or any other status protected under local laws.