Account Executive

Company Description The Hotel Canoe Kannur is a hospitality establishment serving guests in and around Cannanore, offering comfortable accommodations and attentive service. The hotel focuses on delivering a welcoming environment, clean and well-maintained facilities, and responsive guest support. Team members work collaboratively to ensure a smooth guest experience from check-in to check-out. The Hotel Canoe Kannur values professionalism, reliability, and a strong customer service mindset. The organization provides opportunities to grow within the hospitality industry while contributing to a guest-focused culture.
Role Description The Account Executive is a full-time, on-site role based at The Hotel Canoe Kannur in Cannanore. This position is responsible for managing corporate and individual accounts, handling inquiries, and maintaining positive relationships with guests, travel partners, and local businesses. Day-to-day tasks include responding to booking requests, preparing quotations, following up on leads, and ensuring accurate documentation of all reservations and account activity. The role involves coordinating with the front office, sales, and operations teams to support occupancy targets, revenue goals, and guest satisfaction. The Account Executive also assists with basic reporting, payment follow-up, and identifying opportunities to promote hotel services and packages.
Qualifications

• Candidates should possess strong communication and interpersonal skills, with the ability to interact professionally with guests, colleagues, and external partners.
• Candidates should possess basic sales, negotiation, and relationship management skills to support account retention and growth.
• Candidates should possess organizational and time-management abilities to handle multiple bookings, follow-ups, and documentation accurately.
• Candidates should possess proficiency in using computers and common office software; familiarity with hotel reservation or property management systems is an advantage.
• Candidates should possess customer service orientation, problem-solving skills, and a calm, service-minded approach in handling guest queries or issues.
• Relevant experience in hospitality, sales, or customer service is preferred; a diploma or degree in Hospitality, Business, or a related field is beneficial.
• Candidates should be able to work on-site in Cannanore, with flexibility to work hotel schedules, including weekends or holidays as needed.