Account Executive and Account Manager

Job Title


Job Summary


Responsibilities

• Take opportunities through discovery, demo, proposal, negotiation and close; own a revenue target
• Map stakeholders, build business cases, prepare proposals and commercial terms
• Hand off to delivery with clear requirements; build onboarding and adoption plans
• Own CSAT and NPS for your portfolio; close the loop with detractors; run business reviews
• Drive upsell, cross-sell and expansion
• Maintain account health scores; manage renewals and prevent churn
• Be the single point of escalation; pass customer feedback to product
• Keep the CRM accurate and forecast honestly

Required Skills

• 4 to 6 years in B2B SaaS, AI, martech, agency-tech or marketing-services sales, account management or customer success with revenue responsibility
• At least 2 years as a quota-carrying AE or equivalent
• Proven numbers on closing (quota, bookings, win rate) and on growing accounts (churn, NPS, renewals, expansion)
• Consultative, multi-stakeholder deal experience
• Onboarding, adoption programmes and customer business reviews
• Proposal writing, pricing discipline, negotiation
• CRM use

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