Account Director

At Digital Refresh Networks, we partner with brands to craft stories, build identities, and create campaigns that connect with people. We thrive on collaboration, innovation, and work that makes an impact, ensuring every idea gets the attention it deserves. Over the past decade, we've built campaigns for 200+ brands, grown into a team of 100+ innovators, and established ourselves as a creative powerhouse that blends strategy, culture, technology, and storytelling. Whether launching emerging brands or transforming established ones, we create work that cuts through the noise and delivers measurable business impact.

As we continue to scale, we're looking for a driven Account Director who will act as a senior strategic partner to clients while ensuring strong internal collaboration, commercial discipline, and consistent delivery across accounts.

Role: Account Director

Reports to: Founder & CEO

Location: Marol, Mumbai.

Working structure: Hybrid.

Role Description

• Own senior level client relationships, acting as a strategic partner and ensuring high levels of client satisfaction, retention, and long-term partnership.
• Drive account growth through upselling, cross-selling, identifying new opportunities, and expanding the scope of work across existing clients.
• Manage account commercials, budgets, scope, and resource utilisation while ensuring healthy account margins and profitability.
• Develop account growth strategies, quarterly plans, and integrated digital marketing roadmaps aligned with client business objectives.
• Oversee end-to-end delivery of campaigns and projects across creative, performance marketing, content, social media, and other digital functions.
• Lead, mentor, and develop the account management team, establishing clear ownership, performance expectations, and professional development plans.
• Lead senior-level client presentations and reviews, proactively manage escalations, and ensure effective communication of priorities, risks, timelines, and outcomes.
• Use campaign performance data, consumer insights, and market trends to identify opportunities, improve campaign effectiveness, and drive measurable business outcomes.
• Drive collaboration across strategy, creative, performance, content, technology, and other internal teams to deliver integrated and high-quality solutions.
• Champion process improvements, innovation, AI adoption, and digital tools to improve team productivity, operational efficiency, quality, and client value.

Qualifications

• 10+ years of experience in account management, digital marketing, advertising, or a related agency environment.
• Proven experience managing large or complex client accounts and multiple stakeholders.
• Strong track record of account growth, client retention, and revenue generation.
• Experience managing and mentoring account management teams.
• Strong understanding of digital marketing, including performance marketing, social media, content, creative, and integrated campaigns.
• Strong commercial acumen with an understanding of budgets, margins, scope, and resource planning.
• Excellent presentation, negotiation, communication, and stakeholder management skills.
• Ability to work across multiple teams and manage high-priority projects in a fast-paced agency environment.
• Strong analytical and problem-solving capabilities with a data-driven approach to decision-making.
• Comfortable adopting AI tools and emerging technologies to improve agency workflows and client outcomes.