Account And Business Manager

Role & responsibilities

1. Account Management

• Manage and retain existing client accounts to ensure high satisfaction and timely renewals.
• Identify and execute upselling and cross-selling opportunities to increase revenue share.

2. Client Servicing

• Serve as the single point of contact for all client needs, ensuring prompt issue resolution.
• Minimize churn by maintaining consistent communication and proactive problem-solving.

3. Field Operations

• Conduct 56 productive client meetings daily within the assigned territory.
• Start and end the day from the field, ensuring strong client visibility and responsiveness.

4. Relationship Management

• Build long-term, trust-based relationships with RWAs, Builders, and Facility Managers.
• Represent NoBrokerHood with professionalism and credibility in every interaction.

5. Reporting & Compliance

• Log all meetings, visits, and follow-ups accurately in the company’s CRM/mobile app.
• Adhere to all operational processes, compliance norms, and daily reporting guidelines.

Mandatory requirements for this position

• Experience: Minimum 1 year in field sales, client servicing, or account management.
• Skills: Excellent communication, interpersonal, and negotiation skills.
• Mobility: Willingness to travel extensively within the assigned city/territory.
• Attributes: Self-motivated, target-driven, and disciplined in reporting and follow-ups.
• Two-wheeler / four-wheeler with valid driving licence is mandatory.
• Client Handling: Ability to manage escalations with patience and professionalism.