Access Management Technology Analyst

Job Summary

The SailPoint Provisioning Operations Analyst (Level 1) is responsible for supporting day-to-day Identity and Access Management (IAM) operations using SailPoint and ServiceNow. The role involves processing access requests, managing provisioning and de-provisioning activities, supporting onboarding processes, handling SailPoint work items, and ensuring timely access delivery for Wealth Management applications.

The analyst acts as the first line of support for access-related requests while maintaining adherence to security, compliance, and operational SLAs.

Key Responsibilities

Access Provisioning Deprovisioning

• Process user access requests through ServiceNow tickets in accordance with defined procedures and SLAs.
• Perform access provisioning, modification, and revocation activities using SailPoint.
• Validate approvals and ensure appropriate authorization before granting access.
• Support Joiner, Mover, and Leaver (JML) processes.
• Monitor and complete provisioning requests across Wealth Management applications.

SailPoint Operations

• Manage and action SailPoint work items within established timelines.
• Investigate and resolve failed provisioning requests and access-related issues.
• Monitor provisioning queues and ensure timely completion of assigned tasks.
• Escalate complex issues to Level 2 support teams as required.
• Support access certification and remediation activities when assigned.

Onboarding Support

• Facilitate onboarding activities for new employees, contractors, and vendors.
• Ensure required application access is provisioned based on approved role assignments.
• Coordinate with application owners and business stakeholders for access fulfillment.
• Verify access setup and communicate completion to requestors.

ServiceNow Ticket Management

• Review, update, and process ServiceNow incidents, requests, and tasks.
• Maintain accurate ticket documentation and audit trails.
• Meet operational SLAs and quality standards.
• Provide status updates and resolutions to end users.

Wealth Management Application Support

• Provision and manage user access for Wealth Management platforms and applications.
• Ensure access assignments align with business roles and compliance requirements.
• Support periodic review and cleanup of user access.
• Collaborate with application support teams to resolve provisioning issues.

Compliance Controls

• Follow IAM policies, procedures, and security standards.
• Maintain documentation for audit and compliance purposes.
• Ensure segregation of duties and access governance requirements are met.
• Support audit requests by providing access-related evidence and records.

Required Qualifications

• Bachelors degree in Information Technology, Computer Science, Cybersecurity, or related field (preferred).
• 0-3 years of experience in Identity and Access Management, Access Administration, or IT Operations.
• Basic understanding of SailPoint IdentityIQ/Identity Security Cloud concepts.
• Experience working with ServiceNow ticketing platform.
• Understanding of user lifecycle management (Joiner, Mover, Leaver processes).
• Familiarity with access provisioning and deprovisioning processes.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.