Academic Success Manager
Elsevier · Gurugram · onsite · Posted 71d ago
Undisclosed6–10 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Job Summary
Disclaimer: This job posting & Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Do you have experience in dealing with Academic Digital Product SalesDo you have a field Sales Experience
The Academic Success Manager (ASM) is responsible for driving adoption, retention, and growth across a portfolio of academic institutions. The role combines three critical strengths - learning design and pedagogy, deep customer knowledge, and product fluency - and makes the connections between them explicit to every stakeholder. Working proactively rather than reactively, the ASM ensures each institution realises measurable teaching and learning value, from onboarding through renewal and expansion.
Key Responsibilities - Customer success account growth: Own account health and act proactively - anticipate problems before they arise and address adoption risk long before renewal.
- Front-load effort in the first 90 days of new business onboarding or post-renewal, and begin renewal conversations at least six months in advance.
- Maintain a clear engagement and growth plan for each account, including upsell opportunities, new departments, and additional product fits positioned in a way leadership can approve.
- Use usage data and pattern recognition to detect warning signs early and drive action when adoption is slow.
- Relationship management stakeholder engagement: Build trust across multiple levels - Deans, programme leads, unit coordinators, and individual educators - working both top-down and bottom-up.
- Coordinate misaligned internal stakeholders (faculty, library, IT, and leadership) so the institution receives a single, workable plan.
- Collaborate with EPSMs and internal teams to avoid overwhelming academics with duplicated meetings or blurred objectives.
- Handle difficult conversations and escalations professionally, documenting facts, timelines, and next steps clearly.
- Training, onboarding facilitation: Deliver use-case-based training mapped to each institution s learning objectives and curriculum workflows - not feature walkthroughs.
- Help faculty answer: How does this make my teaching easier or my students better prepared
- Develop scalable onboarding resources (e.g., digital rooms) that provide just in time training and reduce dependency on annual in-person sessions.
- 6- 10 years of experience in Academic Digital Product B2B Sales.
- Learning design pedagogy: deep understanding of teaching practice, curriculum design, and the accreditation process, with the credibility to speak to academics at all levels.
- Customer knowledge: understanding of each institution s blockers, faculty workflows, constraints, and academic pressures - and of who the right stakeholders are, beyond library or IT.
- Product knowledge: fluency across the product suite (breadth over depth), translating features into teaching use cases and tying every session to a real teaching or learning problem.
- CRM data proficiency: strong use of customer tooling for reporting, account insights, adoption metrics, and engagement tracking.
- Planning execution: QBR preparation, understanding of regional academic calendars and institutional timelines, and readiness of all materials ahead of engagements.
- Communication: a confident presenter, patient trainer, and active listener, comfortable simplifying complex concepts for diverse audiences.
- Market intelligence: feeds trends, product usage insights, and customer pain points back to commercial and product leads.
- Resilience: in slower, relationship-driven markets, persistence and maintaining goodwill are as important as technical skill.
Disclaimer: This job posting & Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Skills
Market IntelligencecrmNursingteachingAnalyticsHealthcareHealth insuranceRelationship Managementpublishing
About Elsevier
Elsevier
Printing & Publishing
1.6k+
employees
1880
146 years old
Amsterdam, North Holland
NL
₹16.1L PA avg
Avg at Elsevier
About
As a global leader in information and analytics, Elsevier helps researchers and healthcare professionals advance science and improve health outcomes
Industries
Printing & PublishingMedia & Entertainment / Publishing
Employee ratings
10 reviews
3.9/ 5
Culture
3.2
Career growth
2.7
Work-life
3.8
Employees rate it well for
Work-Life Balance40Company Culture39
Find them on