Academic Mentor - Online

JOB002874

Academic Mentor- Online

XYLEM LEARNING

1. Student Onboarding & Relationship Management Ensure smooth onboarding of newly enrolled students. Guide students on using the learning platform, mobile application, and other academic resources. Build and maintain strong relationships with students throughout their learning journey. Ensure regular interaction with assigned students through scheduled follow-up calls. 2. Student Retention & Engagement Develop strategies to improve student retention and encourage continuation into the next academic year. Identify disengaged students and take proactive measures to improve participation and satisfaction. Support renewal and batch migration processes for existing students. 3. Academic Progress Monitoring Track student attendance, academic performance, and participation. Monitor the progress of top-performing students and ensure timely collection of examination results. Coordinate with faculty and academic teams to address learning gaps and student concerns. 4. Communication & Information Dissemination Ensure timely communication of live class schedules, reminders, rescheduled classes, cancellations, examination updates, and important announcements. Act as the primary point of contact for students and parents regarding academic-related queries. Minimize communication delays and resolve concerns promptly. 5. Parent Relationship Management Build positive relationships with parents through regular communication. Schedule and conduct parent meetings to discuss student progress, attendance, and academic performance. Address parent concerns professionally and ensure high levels of satisfaction. 6. Documentation & Reporting Maintain accurate student records and academic documentation. Submit reports, trackers, and MIS updates within specified timelines. Ensure all reports are error-free and comply with organizational standards. 7. Event & Academic Support Participate in academic events, examinations, orientations, seminars, and other activities assigned by the Team Lead. Support the successful execution of student engagement initiatives and institutional events. 8. Team Collaboration & Continuous Improvement Work closely with academic, operations, and student support teams to enhance the student experience.

Kozhikode- Thondayad

Kerala

India

Demonstrate initiative, accountability, and a solution-oriented approach in daily responsibilities. Continuously contribute ideas to improve student engagement, communication, and academic outcomes.Bachelors degree in any discipline (Masters degree is an added advantage). Prior experience in student counseling, academic mentoring, customer success, education, or EdTech is preferred. Freshers with excellent communication skills and a passion for student success are encouraged to apply.

20-35