Academic Manager/Trainer from EdTech industry.

Roles and Responsibilities :

Training:

• Conduct Pre-Training System Analysis (PTSA).
• Organize Go-live Teacher training / ClassEdge Product training.
• Conduct CE based pedagogy/ refresher training sessions.
• Product and process training to newly recruited Edge Co-ordinators in schools.

Service support:

• Identify and resolve content related concerns raised by the Teachers, within defined timelines.
• Provide product development inputs to the organisation based on the feedback from School/Teachers.
• Analyse usage reports to plan and implement academic interventions in schools.

Relationship:

• Visit schools at defined time intervals and ensure optimal usage of CE assets in teaching.
• Organise usage and engagement activities in schools, as required.
• Ensure excellent customer satisfaction on academic parameters and collect the Customer feedback form, as per timelines.
• Meeting with the school stakeholders /school management, as required.

Revenue:

• Create need for various other products of CE & increased business at schools.
• Identify upsell and cross-sell opportunities, ensure timely contract renewals and payment collection.
• Manage the schools in terms of high collections and low delinquency.

General:

• Update Project portal & other related reports as mandated.
• Manage Edge Coordinators (outsourced staff at school), monitor their performance and provide timely feedback.
• Ensure adherence/ compliance to the listed policies and processes.