Academic Counsellor

Role & responsibilities

• Conduct personalized counselling sessions and understand students requirements.
• Generate, follow up on, and convert leads to achieve sales targets.
• Explain courses and programs clearly and address student queries.
• Track sales performance and maintain accurate lead records.
• Counsel students and parents across all education levels: School, PUC, Degree, MBA, Medical (MBBS), and Medical PG.
• Recommend suitable courses and programs, and explain curriculum, fees, duration, eligibility, and career outcomes clearly.
• Handle student and parent queries, doubts, and objections with transparency and empathy.
• Make outbound calls and follow-ups on enquiries from campaigns, walk-ins, referrals, and digital channels.
• Guide students through the enrolment process, including documentation, fee payment, and onboarding.
• Update the CRM daily with call notes, status, and follow-up dates.
• Share regular performance reports with the team lead or manager.
• Maintain strong product knowledge and stay updated on course changes, offers, and competitor offerings.

Preferred candidate profile

• MBA preferred.
• Prior experience in academic or career counselling, preferably in the education sector.
• Comfortable with both telephonic and face-to-face counselling.
• Fluent in English and at least two regional language (Kannada, Hindi, Malayalam,Telugu, Tamil is a plus).
• Strong communication, active listening, and persuasion skills, with a student-first approach.
• Willing to work full time, on-site at the Bengaluru office

Perks and benefits

• Attractive performance-based incentives.
• Structured training on products, counselling techniques, and CRM.
• Clear career growth opportunities within the organization.