Academic Counsellor

Role & responsibilities

• Student Counselling: Connect with prospective students to understand their academic backgrounds, career aspirations, and educational requirements, and recommend suitable programs.
• Lead Management: Handle inbound inquiries received through telephone, email, web chat, and other communication channels.
• Outbound Calling: Proactively contact prospective students, follow up on leads, and convert inquiries into applications and enrolments.
• Admission Guidance: Explain program details, eligibility criteria, admission requirements, application procedures, and relevant timelines accurately.
• Relationship Management: Build and maintain strong relationships with prospective students and ensure a positive counselling experience throughout the student journey.
• Sales & Cross-selling: Identify opportunities to recommend relevant programs and services based on students needs and business objectives.
• Follow-ups & Conversion: Maintain consistent follow-ups with interested students, address concerns, handle objections, and support them through the decision-making process.
• CRM & Documentation: Maintain accurate student records, update lead status, document interactions, and ensure timely data entry in the CRM and other systems.
• Query & Complaint Resolution: Address student queries and concerns promptly, escalating complex issues to the appropriate team when required.
• Student Experience: Identify recurring student concerns, share feedback with the team, and contribute to improving the overall counselling and admission process.
• Target Achievement: Work towards individual and team targets related to lead engagement, application conversion, enrolments, and other assigned performance metrics.

Preferred candidate profile

• Bachelors degree in any relevant discipline, preferably Business Administration or a related field.
• An MBA or postgraduate qualification will be an added advantage.
• Freshers with strong communication skills and a willingness to learn are encouraged to apply.
• Experience in B2C sales, education counselling, admissions, customer service, or inside sales is preferred.
• Excellent verbal communication and interpersonal skills, with the ability to engage confidently with prospective students.
• Strong listening, presentation, persuasion, and negotiation skills.
• A customer-focused mindset with good problem-solving and objection-handling abilities.
• Basic computer proficiency and familiarity with MS Office, Google Sheets, or CRM systems.
• Ability to manage multiple leads, maintain timely follow-ups, and work in a target-driven environment.
• A proactive attitude, willingness to learn, and adaptability in a fast-paced business environment.